IE8 will not open certain websites

Discussion in 'Malware Help (A Specialist Will Reply)' started by rwstarkey, Oct 26, 2009.

  1. rwstarkey

    rwstarkey Private E-2

    Hi,

    I've read similar threads and none are quite the same...

    IE8 will not open certain websites. No apparent pattern I can see as to what sites. Chrome opens them fine.

    I've tried the standard resets and no-add-ins etc. and no help.

    I'm wondering if this could be malware or something else I should look for first?

    Thanks!

    --Randy Starkey
     
  2. rwstarkey

    rwstarkey Private E-2

    sites that won't open are ones like compassion.com and goldenrule.name are a couple it happened on. I have cleared temp files, but didn't do cookies.
     
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Major Geeks!

    I doubt this is malware related....it could be a firewall or spybot issue with your host files, however:

    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.

    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.


    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:


    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
  4. rwstarkey

    rwstarkey Private E-2

    Tim - OK - I'll start to work on this...

    --Randy
     
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Just attach the logs when you are ready.
     
  6. rwstarkey

    rwstarkey Private E-2

    Tim,

    I had a couple hot server situations I had to fix last couple days, but should get to this soon. i just came across another site IE8 wouldn't open. FF is fine. Weird. I'll do the process and see what you see. Tnx!

    --Randy
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If they open in FF, then you may just need to clean out your temp internet files. But do attach the logs so we can check for malware.
     

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