im either infected or losing my mind!

Discussion in 'Malware Help (A Specialist Will Reply)' started by grameka, Nov 5, 2014.

  1. grameka

    grameka Private E-2

    so where to start..6 days ago i was on Facebook and noticed a friend request pop up. i went to click it but before i could it vanished! then it happened again...and again..small things i noticed weren't right like word pad popping up on it's own and other little things popping up so i decided to start looking around..i found some strange things like a share group connected and player and leap pad store coming up. windows live on my laptop when i removed it years ago. so i removed it again and its come back again!and again! strange file names like perflog and panther appear and then vanish. going to look at a file and it tells me i dont have access..or something about granted permission from parent files.i get a warning telling me firefox isn't my web browser that internet explorer is..it isn't.a file i hadn't seen before in my web cam file. there seems to be another user when i went to find out why it's telling me i dont have permission to remove something that i thought was suspicious.my log files keep randomly moving into different areas of the computer hiding in files and i dont have access to certain files anymore as it would appear im no longer administrator.:confused when i ran combofix iwent to the quarantine to click on what it found then the screen went black..shut itself down and started dancing all over the screen going haywire..I've tried to copy and paste files to desktop and it would just quickly shoot back down to start menu..when clicking on start yesterday it would close as soon as i moved to click on another section on if it.in all there is too much to mention that's strange.one of the file names I've also seen was javascript collection
    agent.dll and i can't find anything in Google to explain what it is which i can only assume is bad?i know half of it probably is harmless and you may even laugh hahaha..but i feel like im goin crazy here.or something just isn't right.thanks in advance for any advice you could give.
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Welcome to the Malware Removal forum. :)

    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide

    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual update Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only RogueKiller and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run the rest of the READ & RUN ME FIRST instructions on the infected account.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
  3. grameka

    grameka Private E-2

    Hi, I hope this is ok. My wife started the thread after I refused to come on the internet for help (stubborn idiot). Much of what she put above is off the back off what she heard me moan and mumble to myself. I've spent days Googling and searching files, I've done lots of scans, (I hope correctly) and yet without any clear evidence to my untrained eye - I'm positive there is something in the laptop. The system is working fine, not slow, no problems with anything like that. There have just been some odd things going - now I don't know if I'm paranoid and seeing things that have always been there for the first time or I'm right. I just dont have a clue what I'm looking for. Hopefully you can tell if something is or has been inside, what it was doing there and is it still around or gone for good. thank you very much.

    I've followed your guides and attached all logs you require. For the tools I have already run in the last few days without advice, I've included the original log PLUS the new logs from the scans I've just finished (for caparison if needed?)

    Also added my logs from SpyBot S&D and Rootkit scan as they have some worrying results that include 4 video files of my young daughter, if you could have a look at those and let me know what it means please.

    =================================

    'Problems' / suspicions since the 29th/30th Oct until present. Main activity was on the 1/2nd Nov.

    AVG Was blocked, couldn't access, run or uninstall it. Had to download uninstaller from AVG and re-install.

    I was receiving a massive amount of spam emails to my Gmail account too, still am. Loan, finance, credit companies etc. Plus two phishing emails from 'PayPal' and 'Santander bank', almost as if somebody knows I've cancelled my cards and won't update details in any online accounts until I know I'm safe.(Paranoid?)

    But there is also this...

    http://i59.tinypic.com/2942idt.jpg

    http://i59.tinypic.com/2942idt.jpg

    Browser went back to IE, been using Firefox for years. So disabled IE, reinstalled Firefox.

    A strange file appeared on my desktop which I didn't think about at the time and shredded with AVG. Can't get it back now after I did a system restore not long after (unwise?)... but I remember it was titled 'photoggg', I was expecting it to be a .jpg but wasn't. I can't remember the exact name but it 100% included 'dll' 'jscript' (or 'j-script') and 'shell' when I right clicked and checked the properties. I didn't double click or right click>open at any point.

    Lots of activity in files related to Windows Live which I haven't had (or didn't know I had) on my system for years. By activity I mean when I've searched files/folders by 'date modified'. Not sure if that is the correct definition.

    Lots of activity and files related to remote access, webcam including webcam.exe which has been modified numerous times a day (it has been used in weeks and surely doesn't update that much?), shared folders popping up, the user accounts seem to have changed slightly though I can't put my finger on how. Homegroup which hasn't stood out to me before.

    Funny feeling about these files, and from what I've read about jusched.exe. which I searched and found in my system. But again, I have no idea what is what really.
    (from DDS log)

    2014-11-01 20:39:35 -------- d-sh--w- C:\Users\Brian\AppData\Local\EmieUserList
    2014-11-01 20:39:35 -------- d-sh--w- C:\Users\Brian\AppData\Local\EmieSiteList
    2014-10-15 20:52:59 758272 ----a-w- C:\Windows\System32\jscript9diag.dll
    2014-10-15 20:51:52 77312 ----a-w- C:\Windows\System32\packager.dll
    2014-10-15 20:51:51 67072 ----a-w- C:\Windows\SysWow64\packager.dll
     
  4. grameka

    grameka Private E-2

    Hi, I hope this is ok. My wife started the thread after I refused to come on the internet for help (stubborn idiot). Much of what she put above is off the back off what she heard me moan and mumble to myself. I've spent days Googling and searching files, I've done lots of scans, (I hope correctly) and yet without any clear evidence to my untrained eye - I'm positive there is something in the laptop. The system is working fine, not slow, no problems with anything like that. There have just been some odd things going - now I don't know if I'm paranoid and seeing things that have always been there for the first time or I'm right. I just dont have a clue what I'm looking for. Hopefully you can tell if something is or has been inside, what it was doing there and is it still around or gone for good. thank you very much.

    I've followed your guides and attached all logs you require. For the tools I have already run in the last few days without advice, I've included the original log PLUS the new logs from the scans I've just finished (for caparison if needed?)

    Also added my logs from SpyBot S&D and Rootkit scan as they have some worrying results that include 4 video files of my young daughter, if you could have a look at those and let me know what it means please.

    =================================

    'Problems' / suspicions since the 29th/30th Oct until present. Main activity was on the 1/2nd Nov.

    AVG Was blocked, couldn't access, run or uninstall it. Had to download uninstaller from AVG and re-install.

    I was receiving a massive amount of spam emails to my Gmail account too, still am. Loan, finance, credit companies etc. Plus two phishing emails from 'PayPal' and 'Santander bank', almost as if somebody knows I've cancelled my cards and won't update details in any online accounts until I know I'm safe.(Paranoid?)

    But there is also this...

    http://i59.tinypic.com/2942idt.jpg

    http://i59.tinypic.com/2942idt.jpg

    Browser went back to IE, been using Firefox for years. So disabled IE, reinstalled Firefox.

    A strange file appeared on my desktop which I didn't think about at the time and shredded with AVG. Can't get it back now after I did a system restore not long after (unwise?)... but I remember it was titled 'photoggg', I was expecting it to be a .jpg but wasn't. I can't remember the exact name but it 100% included 'dll' 'jscript' (or 'j-script') and 'shell' when I right clicked and checked the properties. I didn't double click or right click>open at any point.

    Lots of activity in files related to Windows Live which I haven't had (or didn't know I had) on my system for years. By activity I mean when I've searched files/folders by 'date modified'. Not sure if that is the correct definition.

    Lots of activity and files related to remote access, webcam including webcam.exe which has been modified numerous times a day (it has been used in weeks and surely doesn't update that much?), shared folders popping up, the user accounts seem to have changed slightly though I can't put my finger on how. Homegroup which hasn't stood out to me before.

    Funny feeling about these files, and from what I've read about jusched.exe. which I searched and found in my system. But again, I have no idea what is what really.
    (from DDS log)

    2014-11-01 20:39:35 -------- d-sh--w- C:\Users\Brian\AppData\Local\EmieUserList
    2014-11-01 20:39:35 -------- d-sh--w- C:\Users\Brian\AppData\Local\EmieSiteList
    2014-10-15 20:52:59 758272 ----a-w- C:\Windows\System32\jscript9diag.dll
    2014-10-15 20:51:52 77312 ----a-w- C:\Windows\System32\packager.dll
    2014-10-15 20:51:51 67072 ----a-w- C:\Windows\SysWow64\packager.dll
     

    Attached Files:

  5. grameka

    grameka Private E-2

    (Second post to add more logs.)

    Unfortunately the log from my TDSSKiller run was just over the maximum file size. Is it ok to copy/paste?

    Attached are the Spybot S&D plus Root Scanner log I would like somebody to look at and explain to me please.

    I will edit with the MGtools log soon.
     

    Attached Files:

  6. grameka

    grameka Private E-2

    Sorry, I had a bit of a problem earlier closing out of the 'add attachments' drop down and I didn't realise I wouldn't be able to come back and edit my last logs into my post. Unintentional bumps :-o

    I apologise and accept I'll be knocked down the queue, my fault.

    Anyway, I think i have given you all the info I need to now, thanks.

    Also, I posted the same photo twice in my earlier post.
    This was actually meant to be my other example screenshot...

    http://i60.tinypic.com/zjdzl4.jpg
     

    Attached Files:

  7. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi there. All I'm seeing to do is for you to re run Hitman Pro and have it remove what it finds.

    I checked the logs from Spybot, they don't show anything wrong either. There's no rootkits.

    Do this also...

    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.


    Please download AdwCleaner by Xplode and save to your Desktop.

    • Double click on AdwCleaner.exe to run the tool.
    • Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Attach the logfile to your next next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
     
  8. grameka

    grameka Private E-2

    Ok, thank you very much. I've done everything you suggested above and everything was clear.

    For my own peace of mind, were you able to tell if there was anything infective in the last week or so, but had already been dealt with? Was I right to worry or being over-the-top paranoid? Also the SpyBot S&D scan that highlighted 4 .mp4 files of my daughter, could you tell me what that meant please - just to save me from worrying. Really appreciate the effort you guys go to here, great job.
     
  9. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    I think spybot is just being a little over ambitious. You have to be careful about what it says is bad judging by that log. Perhaps it thinks they are rootkits but they are not.

    Attach the logs I need!
     
  10. grameka

    grameka Private E-2

    Attached Files:

  11. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    No problem.
    Not at all. There are no issues. You can however have Adwcleaner remove what it finds and then let me know how you think things are running. :)
     

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