Im not sure whats happening to my comp!!

Zaine7673 · Sep 6, 2009

Hi, I have just come back from a 2 week holiday to find that my comp is infected with some sort of malware. Other members of the family has used the machine while i was away and it has been difficult for me to find the source of the problem. I have left the details below:

IE windows keep poppin up, Firefox takes you to different links than the ones you click on, overall speed of comp is slower, Antivirus and firewall are prevented from starting up, audio jitters, mouse freezes temporarily, unable to start in safe mode, two new unremoval startup entries (Monopod.exe & Nordbull.exe,) previously unseen background processes such as find.exe, a.exe, jqs.exe ect.

I have tried to follow the forum rules before opening this thread however when i try to use tools such as Gmer.exe, Hijackthis.exe & dds.exe I am warned with the following error message: Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item.

I am totally baffled as to what to do at this point so I would appreciate any help at this point. I hope this information is of use. thanks to all you guys in advance.

chaslang · Sep 9, 2009

Welcome to Major Geeks!

Zaine7673 said: ↑

I have tried to follow the forum rules before opening this thread however when i try to use tools such as Gmer.exe, Hijackthis.exe & dds.exe.
Click to expand...

Not part of our standard cleaning process anyway.

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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Im not sure whats happening to my comp!!

Zaine7673 Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member