In-laws system

once again I am working on a family members laptop. She said a pop up showed telling her it had malware and she clicked ok to scan and everything went down hill from there. I ran some scans and everything seemed to be working fine, but every time I went to get on the web the system came to screeching halt. I ran the scans again and I think Malwarebytes found and removed some issues along with a rootkit, but after scanning I could not open an .exe files. stating the line was selected for deletion. I rebooted and everything seems to be working I think.

Anyway here are the logs.

 

Well I thought it was working fine, but now I am getting some error "Display Driver igfx stopped responding and has successfully Recovered". The system locks, the screen goes black then comes back with that error.

Here is the other log

 

Hi minorgeek

http://img684.imageshack.us/img684/3557/tdsskiller.gif I want you to read and follow these instructions: TDSSKiller - How to run


http://img707.imageshack.us/img707/6703/generalxpicon.gif Please download MBRCheck by clicking here and save it to your desktop.

• Double-click on the file to run it. (Vista/7 right-click and select Run as Administrator)
• A window will open on your desktop.
• If an unknown bootcode is found you will have further options available to you, at this time press N then press Enter twice.
• If nothing unusual is found just press Enter.
• A .txt file named MBRCheck_mm.dd.yy_hh.mm.txt should appear on your desktop.
• Attach this file to your next message. (How to attach)

 

You need to upgrade the SUPERAntiSpyware program and its definition database as yours are very outdated.

Once you have done this, rerun a Complete Scan.

 

here they are

 

Good.

Attach the new SAS log when you have finished and then we'll continue.

 

here is the new SAS file

 

Code:

Dell DataSafe Local Backup - Support Software
Dell DataSafe Local Backup

The above software is causing many errors according to your Event Viewer logs.
program files (x86)\Dell DataSafe Local Backup\Components\FileBackup\BackupPlg.exe

In one day:

Code:

12/8/2011 1:15 AM -- APPCRASH -- BackupPlg.exe
12/8/2011 5:04 AM -- APPCRASH -- BackupPlg.exe
12/8/2011 11:51 AM -- APPCRASH -- BackupPlg.exe
12/8/2011 11:52 AM -- APPCRASH -- BackupPlg.exe
12/8/2011 11:53 AM -- BlueScreen -- BSOD Error Code [B][COLOR="DarkRed"]0xD1[/COLOR][/B] -- C:\WINDOWS\Minidump\Mini120811-01.dmp[COLOR="DarkGreen"] <-- This BSOD was most likely caused by [B]Virus.Win32.Rloader.a[/B] that TDSSKiller removed since then[/COLOR]
12/8/2011 12:33 AM -- APPCRASH -- BackupPlg.exe
12/8/2011 12:43 AM -- APPCRASH -- BackupPlg.exe
12/8/2011 12:51 AM -- APPCRASH -- BackupPlg.exe
12/8/2011 12:57 AM -- APPCRASH -- BackupPlg.exe
12/8/2011 8:07 PM -- APPCRASH -- BackupPlg.exe
12/8/2011 8:09 PM -- APPCRASH -- BackupPlg.exe
12/8/2011 8:09 PM -- APPCRASH -- BackupPlg.exe

The above was software related. Let's remove the remaining malware from your PC but most likely you will still having problems with the previously mentioned software.

http://img850.imageshack.us/img850/4746/programsandfeatureswin7.gif From Programs and Features (via Control Panel), please uninstall the below:

• Java(TM) 7 Update 1 (outdated)

http://img194.imageshack.us/img194/4930/combofix.gif Fixing items using ComboFix
Make sure that ComboFix.exe that you downloaded while doing the READ & RUN ME is on your desktop -- but do not run it.
If it is not on your desktop, the below will not work.
Shut down your protection software now (antivirus, antispyware...etc) to avoid possible conflicts.
Open Notepad and copy/paste the text in the below code box into Notepad:

Code:

[COLOR="DarkRed"]KillAll::[/COLOR]
[COLOR="DarkRed"]ClearJavaCache::[/COLOR]
[COLOR="DarkRed"]File::[/COLOR]
c:\windows\system32\E89A6216-29DA-B06E-09D1-03D9FFBC047D.avi
c:\windows\TEMP\SEPC38E.tmp
C:\Users\tctn\AppData\Local\180242d6q657s421h282q6uyq8h3
C:\Users\tctn\AppData\Roaming\Microsoft\Windows\Templates\180242d6q657s421h282q6uyq8h3
C:\Users\tctn\AppData\Local\180242d6q657s421h282q6uyq8h3
C:\ProgramData\180242d6q657s421h282q6uyq8h3
C:\WINDOWS\System32\c_726525.nls
C:\WINDOWS\Temp\-512665126.tmp
[COLOR="DarkRed"]FileLook::[/COLOR]
c:\windows\system32\drivers\i8042prt.sys
c:\windows\System32\vds.exe
C:\Users\tctn\Desktop\R197840.exe
[COLOR="DarkRed"]Folder::[/COLOR]
c:\windows\$NtUninstallKB3486$
[COLOR="DarkRed"]Registry::[/COLOR]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{CF739809-1C6C-47C0-85B9-569DBB141420}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{CF739809-1C6C-47C0-85B9-569DBB141420}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47c0-9269-B4C6572FD61A}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}]

Save this file as CFScript.txt to your desktop. So now you should have both CFScript.txt and ComboFix.txt on your desktop.
Now use your mouse to drag CFScript.txt on top of ComboFix.exe and then release.
http://softvisia.com/users/Night_Raven/Security/cfsdnd2.gif
This will launch ComboFix.
Note: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
Allow ComboFix to update itself if prompted.
When ComboFix finishes, a log will be produced at C:\ComboFix.txt
Attach this log to your next message. (How to attach)

http://img195.imageshack.us/img195/9049/javaz.gif Now install the latest version of Java >> jre-7u2-windows-i586.exe

http://img17.imageshack.us/img17/3214/baticonvista7.gif Now run C:\MGtools\GetLogs.bat by right-mouse clicking it and then selecting Run as Administrator
This updates all of the logs inside MGlogs.zip.
When it is finished, attach C:\MGlogs.zip to your next message. (How to attach)

 

I know about those issues. I removed that software. Here are the logs

 

These logs are clean.

Note that you can get more help on this in the Hardware Forum as I'm thinking it probably a bad inverter.

Couple more things you may want to try just make sure it's not a driver issue.

Inspiron 1545
Intel GM45 Video driver
Root directory

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis if it present
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work through the below link:
    • How to Protect yourself from malware!

 

Thanks for all the help.

 

You're welcome. Surf safely!