internal_power_error on shutdown +

mrmrmrmr · Apr 29, 2011

Have HP MINI netbook 210-1095NR w/ Windows 7 Starter

Managed to get infected with AntiMalware Doctor.

Manually removed AntiMalware Doctor.

Next day system started blue-screen crashing with either:
internal_power_error
or
driver_irql_not_less_or_equal

Managed to restore to about 1 month back and get Norton Internet Security Netbook 2011 Edition flying. Full scan.

Then ran as administrator AVG Rootkit Remover Free - found nothing.
Then ran Malwarebytes - found and removed Ahl.exe

I did the hibernate memory allocation increase - no help.

System seems fairly stable at moment, but still get internal_power_error blue screen on shut down. Do not think I have cured the driver_irql_not_less_or_equal cause, but haven't been hit by it whereas it was crashing me repeatedly before.

Thanks! M.

dr.moriarty · Apr 30, 2011

Hello, mrmrmrmr

I'm moving your thread to the Hardware forum, as I believe that this error indicates a faulty PSU.

dr.m

chaslang · Apr 30, 2011

dr.moriarty said: ↑

I'm moving your thread to the Hardware forum, as I believe that this error indicates a faulty PSU.
Click to expand...

No! I moved it back to the Malware Forum. It is likley the new wave of MBR/TDL infections. You will know for sure by running the below. If it fails at 80% completion, it is the new infection.

Download TDSSKiller from Kaspersky to your directly onto your Desktop

Now double click the TDSSkiller.exe file to run it ( if using Vista or Windows 7 do not double click on it but rather, right click and select Run As Administrartor. )

If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123tdk.com).

If you do not see the file extension, please refer to: How to view hidden, system files & folders!

Allow the application to run if prompted by Windows or any security programs you have installed

It will start the scan and run rather quickly and will notify you of whether anything is found or not.

Follow the instructions to delete/quarantine if asks you what to do when if finds something.

Whether an infection is found or not, a log file should be created on your C: drive ( or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )

mrmrmrmr · Apr 30, 2011

Download TDSSKiller to desktop, run as Admin, dies at 80%.

Log attached.

Thanks! M.

dr.moriarty · Apr 30, 2011

mrmrmrmr

This new wave of infection requires using the Recovery Console to run the fixmbr to clear a Master Boot Record infection. *Your HP MINI netbook 210-1095NR does not have a DVD burner, correct? Do you have access to an external optical drive?

dr.m

mrmrmrmr · Apr 30, 2011

The HP Mini does not have an optical drive. I do not have access to an external optical drive. I have another laptop with a dvd burner.
Thanks! M.

dr.moriarty · May 1, 2011

Hello, mrmrmrmr

It seems that at the moment, your only other option is to create a bootable USB flashdrive containing the Windows 7 Recovery Console. The steps needed are a topic better suited for our Software forum. After you have created it containing the Windows Recovery Console, return to this thread and we will continue with the malware removal.

dr.m

mrmrmrmr · May 2, 2011

Used procedure at:
http://tuts4tech.net/2010/10/26/usb-windows-7-recovery-console/

and have the USB drive ready.

Thanks! M.

dr.moriarty · May 2, 2011

Good!

Boot from your created flashdrive

Press a key when you are prompted.

Select a language, a time, a currency, a keyboard or an input method, and then click Next.

This will bring you to a new screen where the repair process will look for all Windows Vista installations on your computer. When done you will be presented with the System Recovery Options dialog box:

After this, it will present you with a list of options including startup repair, system restore and command prompt:

Select Command Prompt

Type in:
bootrec /FixMbr (<--- there is a "space" after "bootrec")
and then press Enter

Once completed then type Exit, press Enter and restart computer.

Now again run the below:
TDSSkiller - How to run

*If it now runs to completion, please then the full "READ & RUN ME FIRST" procedure:

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and then attach the requested logs to your next reply when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes, you could use a flash drive too, but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

* Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated - our system works the oldest threads FIRST.

Click to expand...

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internal_power_error on shutdown +

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chaslang MajorGeeks Admin - Master Malware Expert Staff Member

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Attached Files:

TDSSKiller.2.4.21.0_30.04.2011_08.46.06_log.txt

dr.moriarty Malware Super Sleuth Staff Member

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internal_power_error on shutdown +

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dr.moriarty Malware Super Sleuth Staff Member

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

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Attached Files:

TDSSKiller.2.4.21.0_30.04.2011_08.46.06_log.txt

dr.moriarty Malware Super Sleuth Staff Member

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