Internet connection and search result problems after malware removal..

Discussion in 'Malware Help (A Specialist Will Reply)' started by taylormah, Aug 5, 2010.

  1. taylormah

    taylormah Private E-2

    I have a long description of the problem that happened. If you find it too long to read, just jump to last para.


    I am using Windows 7 Ultimate. I was browsing internet using latest Google Chrome Beta and suddenly I saw Sun Java splash screen. After about a minute, I got two UAC prompts to allow couple of files in Appdata/Local/Temp folder to which I clicked "No". Immediately after that windows rebooted, and after restarting, I started getting the messages that system is infected and some fake scans started running. I found out the location of the files in task manager and manually deleted all the files. There was one "C:\settingsxx.exe\settingsxx.exe" in my startup files list (checked using CCleaner) which was not showing in explorer, so I booted into ubuntu (I have wubi installation) and deleted the settingsxx folder. Then rebooted into Win7, and ran CCleaner. At this point, my internet was acting wonky - search results were getting redirected to some google-like page but url read 'search.search-star.com'. No other site was opening. I unchecked the proxy options in IE options which this malware must have enabled, but still no help. Then I ran a full scan using MS Security Essentials. It caught many malwares and I removed them all. A restart later, internet works and search does not get redirected, but search results dont look right anymore. First, while all other website open pretty fast, it takes quite long to fetch search results from google/bing/yahoo, which used to be instantaneous. Then once the results do appear, they clearly look fishy. For example this is link to google search results to query 'hello' on my system right now, whereas this is what normal results look like. Similar issues are appearing with Bing and Yahoo search results too. Here for example is bing result to search query 'hello' and this is another example of google's messed up search results. I ran the SuperAntiSpyware complete-scan and it did not find anything significant. So looks like I am free of malware, but some setting got changed which is causing this whole issue.

    Another weird thing is that as soon as I run portable ubuntu inside my windows (so that I could use firefox in that environment), internet and search seem to work fine inside portable ubuntu, but after a few seconds internet completely breaks, and stops working altogether (in portable ubuntu as well as my Win7). It needs a full system restart to get the internet to start working again, logging-off and back on does not help.

    One interesting thing throughout this whole issue was that while all programs that access internet stop working (e.g. IE, Firefox, Chome, Yahoo Messenger, Windows Update etc), my VoIP SIP client X-Lite has always been able to stay connected to internet. It never experienced the internet breakage issue that other programs were experiencing since the start of this whole issue, and even now when internet on all else stops working, it can still stay connected.


    So, in short, here is my problem - After removing the malware which infected my system in the first place, I am left with broken search (takes 10-14 seconds to return results even though results are being generated in less than one second) and wonky internet (breaks when portable ubuntu is run and needs restart to start working again) which does not somehow effect my VoIP SIP app. I have tried everything I could possibly do to help myself, but now I have no way but to ask for help from people who know better than me. Please guide me!! TIA
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Go to TDSSKiller and Download TDSSKiller.zip to your Desktop

    • Extract its contents to your Desktop so that you have TDSSKiller.exe directly on your Desktop and not in any subfolder of the Desktop.
    • Now double click the TDSSkiller.exe file to run it ( if using Vista or Windows 7 do not double click on it but rather, right click and select Run As Administrartor.
    • Allow the application to run and a window will open showing that it is TDSSkiller from Kaspersky
    • Click Start scan
    • It will run rather quickly and will notify you of whether anything is found or not.
    • Follow the instructions to delete/quarantine if asks you what to do when if finds something.
    Whether an infection is found or not, a log file should be created on your C: drive ( or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )


    Welcome to Major Geeks!

    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
  3. taylormah

    taylormah Private E-2

    I ran the TDSSKiller and it did not find anything. The generated log file is attached.
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Complete the rest of the instructions and attach logs ;)
     

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