Issue got me here

Please attach the logs from running MBAM. Try locating the log from Combofix in C:\combofix.txt, run a search for combofix if you can't find it, it should be knocking around somewhere.

Then please also try running SUPERantispyware and getting me the logs from that as well as logs from MGTools.exe. I will link to our complete malware procedures below in case you haven't already seen them:

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
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I don't know without seeing the logs from everything.

Yes please I need logs from the following, which you would know already if you had read the R&R properly

• SUPERantispyware
• Malware Bytes
• Combofix
• MGTools
• RootRepeal

It's called SUPERantispyware and we like users to run it as well as running MBAM because what one doesnt' find, the other will. You need to follow through the Read and Run Me thoroughly and post the requested logs, then I can work up a fix for you.

Thanks
Kes13!

 

hi there

before you attach anything else please be aware that we request logs to be attached as notepad text files.... not word pad or otherwise.

also worth remembering this is important, try and get yourself settled while we work thru the malware removal process, mistakes cannot be made.

Thanks
Kes13!

 

I know you're going to get round to it, but don't forget that I need to see the C:\Mglogs.zip too from running MGTools.exe and ensure your'e running steps in the correct order!