I've followed all the steps in the old 2005 MyWay removal and no joy

Discussion in 'Malware Help (A Specialist Will Reply)' started by David L, Oct 29, 2009.

  1. David L

    David L Private E-2

    Hello,

    There was/is an extensive thread on removing the MyWay Search Assistant posted in 2005. I carefully followed all steps up to where she was instructed to copy some items into the registry. I've saved all logs but am new to this so will wait to hear from someone before posting them.
    What I have is that MyWay is still listed in the Add/Remove programs but it fails and cannot remove it.
    Running Super AntiSpyware on a brief scan does not find it but on a complete or full scan it does. Searching the registry using regedit I find it in multiple locations. Not sure how to get a txt file from redit. The other suggested registry search tool in that old thread is now a broken link.
    Thank you for any assistance you may offer.
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Instructions from 3 years ago may no longer apply and using instructions given to someone else is not always a good idea either. Try the below:

    Click Start, Run, and enter the below into the Run box and click OK.

    msiexec.exe /quiet /x{78d944d7-a97b-4004-ab0a-b5ad06839940}

    If the above does not work, you will need to do the below.


    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:


    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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