laptop PC locking up - virus?

Welcome to MajorGeeks!

I'm reviewing your logs.

dr.m

 

Hello, xor0

Before we get started, you need to run MSconfig and put your PC into normal startup mode as requested in step 4 of the READ & RUN ME guide.
Use MSconfig to setup for Normal Startup Mode

Question: Did you have problems running RootRepeal?

Step 1:
Please run TSDDKiller per the following instructions:
TDSSkiller - How to run

Step 2:
Now download Sophos Anti-Rootkit 1.5.4 and save to a location you will be able to find such as your desktop

1. Run sar_15_sfx by double clicking on it.
2. Click Accept to agree to the EULA
3. Click Install (if you wish to change the default installation location do so here but remember where you install to, the default is C:\SOPHTEMP)
4. Once it finishes copying files, exit the installer

Running the scan

1. Navigate to the location that you installed the software to (Default: C:\SOPHTEMP)
2. Run the sargui Application by double clicking on it. (Note: if using Vista or Windows 7, use right click and select Run As Administrator).
3. Ensure that all three of the options are checked
4. Click Start Scan
5. Once the scan is complete, close Sophos Anti-Rootkit by closing the scan window and clicking Exit in the main window

Do NOT click 'CLEAN UP CHECKED ITEMS' or attempt to have Sophos Anti-Rootkit fix anything unless specifically instructed.

Finding the logs

1. Click on Start --> Run
2. Type in %TEMP%\sarscan.log and press enter
3. The log file will open in the default editor (probably Notepad)
4. Click File --> Save As and save the file to your desktop or other location for easy retrieval.

Step 3:
Please also download MBRCheck to your desktop

• Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
• It will show a Black screen with some information that will contain either the below line if no problem is found:
  • Done! Press ENTER to exit...
• Or you will see more information like below if a problem is found:
  • Found non-standard or infected MBR.
  • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
• Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
• MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
• Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )

Step 4:
Please look in Add/Remove Programs (Programs and Features if using Vista or Windows 7) for the following and uninstall if found. If you get any errors just make a note and continue on.

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Step 5:
Now we need to use ComboFix.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Make sure you have shut down all protection software (antivirus, antispyware, firewall...etc) programs so they do not interfere with the running of ComboFix. *Remember to re-start them before coming back online.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text inside of the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
  If it asks you to overide the previous file with the same name, click YES.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt

Note:
Do not mouseclick combofix's window while it is running. That may cause it to stall.

Step 6:
Delete all files and subfolders in the below folders except ones from the current date (Windows will not let you delete the files from the current day).

Step 7:
Now install the latest Sun Java Runtime Environment


Step 8:
Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Windows 7, use right click and select Run As Administrator).

Please attach the below logs to your next reply:

• C:\MGlogs.zip
• sarscan.log
• MBRCheck_xx.xx.xx_xx.xx.xx.txt

* Make sure you tell me if you had any problems running this procedure; and answer this - "What malware problems are you still experiencing?"

dr.m

 

You're welcome, xor0.

You didn't deal with the two objects that TDSSKiller detected. Please re-run it paying close attention to the instructions. * Select "Cure".

Next - run this online scanner:
Using ESET's Online Scanner

* NOTE: This scanner can take awhile - please be patient.

Now, again run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Windows 7, use right click and select Run As Administrator).

Please attach the below logs to your next reply:

• C:\MGlogs.zip
• ESETScan.txt

How is your machine working now?

 

There are more than a few manufacturers who use a non-standard Windows MBR (Master Boot Record).

My thoughts are that your problems are with your Windows OS itself and not malware. *I'm conferring with my colleagues about your problems.

dr.m

 

Does the same problem exist when you use Internet Explorer, when using an older version like Firefox 3.6.17?

Using Add\Remove - please uninstall Microsoft Security Essentials for now. *Do not re-install it until instructed.

Please re-download the latest TDSSKiller, over-writing your older version. Re-run it using the instructions below:

TDSSkiller - How to run

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

• Double-click SystemLook.exe to run it.
• Copy the content of the following codebox into the main textfield:
  
  Code:

  [b]:filefind
  msconfig.exe[/b]

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please attach this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt


Now, again run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Windows 7, use right click and select Run As Administrator).

Please attach the new C:\MGlogs.zip file and the SystemLook.txt to your next reply.

 

Now we need to use ComboFix.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Make sure you have shut down all protection software (antivirus, antispyware, firewall...etc) programs so they do not interfere with the running of ComboFix. *Remember to re-start them before coming back online.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text inside of the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Delete all files and subfolders in the below folders except ones from the current date (Windows will not let you delete the files from the current day).

Open CCleaner - select "Cleaner" > "Run Cleaner" <---use this function ONLY!

Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Windows 7, use right click and select Run As Administrator).

Please attach the new C:\MGlogs.zip file to your next reply.

* Tell me if you are now able to use msconfig. What malware problems are you still experiencing?

dr.m

 

Let's first an online scan. Be patient as this scan may take 2 hours!

Using ESET's Online Scanner

Do you have a Windows Vista SP2 DVD?

Please attach the ESETscanresults.txt to your next reply.

 

Now we need to use ComboFix.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Make sure you have shut down all protection software (antivirus, antispyware, firewall...etc) programs so they do not interfere with the running of ComboFix. *Remember to re-start them before coming back online.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text inside of the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
  If it asks you to overide the previous file with the same name, click YES.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt

Note:
Do not mouseclick combofix's window while it is running. That may cause it to stall.

Then re-boot your pc.

Please attach that log to your next reply.

*Please re-install your preferred anti-virus application now.

If the above script doesn't solve your problems, I believe that you should seek help in our Software Forum as it is not a malware issue.

dr.m

 

:-o

OK - I didn't give you the proper CFscript.

Using again ComboFix.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Make sure you have shut down all protection software (antivirus, antispyware, firewall...etc) programs so they do not interfere with the running of ComboFix. *Remember to re-start them before coming back online.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text inside of the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
  If it asks you to overide the previous file with the same name, click YES.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
• Follow the prompts.
• When it finishes, a log will be produced named C:\DeQuarantine_log.txt

Note:
Do not mouseclick combofix's window while it is running. That may cause it to stall.

Please attach the C:\DeQuarantine_log.txt

These files are normally hidden from view - visible now because we had you set your machine to view hidden, system files & folders.

Not yet, I'll give instructions when to do so.

dr.m

 

If all is well...

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required (If we renamed it please rename it back to Combofix.exe.
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!