Left Touch pad button non-responsive; cursor turns to hourglass on startbar.

Discussion in 'Malware Help (A Specialist Will Reply)' started by jln, May 24, 2010.

  1. jln

    jln Private E-2

    I've been infected with a trojan/malware on a Toshiba Tecra M9-35515X (Windows XP Pro). The symptoms are: a.) the left touch pad button is non-responsive and b.) The cursor turns to an hourglass when you move it over the startbar, thus preventing you from accessing the program menu.. Early on, when I first became infected (around 05.19), I let the cursor run it's course for many, many minutes and ultimately received the following error message: "Error Loading C:\WINDOWS\PIVI.32dll The specified module could not be found." Also, the system tray is not displaying any of the usual icons, only the clock and the red firewall shield (with an "X"). I'm not receiving any pop-ups asking me to buy a removal tool, either. I already had HijackThis on the unit, so I ran it & have included the report log. I would greatly appreciate any help you can provide in getting rid of this.
     

    Attached Files:

    jln, May 24, 2010
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Major Geeks!

    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.

    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.


    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:


    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this aother user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
    ​
     
    TimW, May 24, 2010
    #2

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