Major malware problem possible trojan

Hi and welcome do please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

- Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis


When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)

• Bitdefender
• Panda Scan
• HijackThis

 

Based on your HijackThis log you have no active visible infections. Your other logs show that you need to stop downloading infected files and worse, installing them. You also should buy a legal copy of Windows instead of downloading infected patches like:

C:\downloads\Windows_XP_Service_Pack_2_Activator (www[1].crack.cd)\qbx.exe
C:\downloads\Windows_XP_Service_Pack_2_Activator (www[1].crack.cd).zip[qbx.exe]

You should look at your Bitdefender log and delete all the items it found and could not delete. Then you should delete them yourself. You have even installed some of these programs from infected downloads (like DU Meter for one). You also need to empty your quarantine folder like step 0 of the READ ME requested.

Boot into safe mode and look for the below items and delete them.
K:\Documents and Settings\Jason\Local Settings\Temp <--- delete all file in this folder except ones from the current day.
C:\downloads\Windows_XP_Service_Pack_2_Activator (www[1].crack.cd)\qbx.exe
C:\downloads\Windows_XP_Service_Pack_2_Activator (www[1].crack.cd).zip[qbx.exe]
D:\temp\tmpfile.00
K:\Documents and Settings\Jason\Application Data\F?nts\javaw.exe
K:\Documents and Settings\Jason\Favorites\Antivirus Test Online.url
K:\Documents and Settings\Jason\Local Settings\Temporary Internet Files\Content.IE5\45QF4XYV\mulbin32[1].exe
K:\Documents and Settings\Jason\Local Settings\Temporary Internet Files\Content.IE5\45QF4XYV\wizip32[1].exe
K:\Documents and Settings\Jason\Local Settings\Temporary Internet Files\Content.IE5\45QF4XYV\YazzleActiveX[1].cab
K:\Documents and Settings\Jason\Local Settings\Temporary Internet Files\Content.IE5\45QF4XYV\yb[1].exe
D:\temp\xupitertoolbar.exe
K:\WINDOWS\system32\wintbu32.dll


Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Let me know if you are still have problems and if you could not delete any of the files. The K:\WINDOWS\system32\wintbu32.dll file one is normally a problem deleting but yours did not seem active.

 

Start by downloading a tool we will need

- Pocket KillBox

Extract it to its own folder somewhere that you will be able to locate it later.

IMPORTANT: You should print or save the below locally, so you can refer to them while offline. You must exit all browsers before running the below steps and it would be best if you actually physically unplug your cable to the internet, reboot, and do not run anything but what I give you to do. Also it would be good to exit all processes and items in your System tray.

Do the above before continuing! Okay unplug your cable now.

Make sure you have rebooted in Normal Mode (do not open any other processes)

Copy the bold text below to notepad. Save it as fixme.reg to your desktop.
Be sure the "Save as" type is set to "all files"
Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox:
Choose Tools > Delete Temp Files and click OK.

Run Killbox.exe. Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot. Note some of the files listed below may not exist but we need to check for them anyway.
K:\WINDOWS\system32\wintbu32.dll

If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself.

Now after reboot, double check to make sure the file is actually gone.

Make sure you tell me how things are working now!

 

You're welcome.

If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!

 

Follow the directions in the below link for using Ewido:


Running Ewido Anti-Malware

After a reboot look for any of the below files/folders and delete them if found:
C:\ProgramFiles\SysProtect <--- the whole folder
C:\ProgramFiles\Common Files\SysProtect <--- the whole folder
C:\Documents and Settings\All Users\Start Menu\Programs\SysProtect <--- the whole folder
C:\windows\system32\drivers\sscan.sys

Attach the log from Ewido afterwards. Also tell me if you are still having problems.

 

Did you install UltraVNC (or WinVNC) yourself?

Do you have multiple Windows installations? Something on drive C and something on drive K?

Run the below to remove Windows Messenger:

Disable/Remove Windows Messenger


Now please download & run Blacklight Beta

• Hit I accept. It will take you to download page.
• Download blbeta.exe and save it to the Desktop.
• Once saved... double click blbeta.exe to install the program.
• Click accept agreement and Click scan
  This app too may fire off a warning from antivirus. Let the driver load.
  Wait for it to finish.
• If it displays any items...don't do anything with them yet. Just hit exit (close)
• It will drop a log on Desktop that starts with fsbl....big number

Please attach the Blacklight log file here later when you finish other steps.

 

You are correct! Blacklight did not find anything. Exactly when do you get popups and exactly what does it say in them and what URL is it going to if any is shown.

Does it happen even when no browsers are opened?
Does it happen in safe mode?

 

For the SysProtect problem, let's try something I have used on a system where someone had installed this.

In the below steps, Replace useraccount with your actual user account ID. Delete the below file or folders as indicated. (also look for them on drive C).
K:\Program Files\SysProtect <--- the folder if found.
K:\Documents and Settings\useraccount\Local Settings\Temp\NI.USYP
K:\Documents and Settings\useraccount\Local Settings\Temp <-- actually it would be best to delete ALL files and subfolders in this Temp folder. Windows will stop you from deleting a couple files from the current day.

Delete any related Desktop icon

You need to also delete file from original download/install location because it keeps reinstalling from there. This means you need to know where you originally download it to. The file is probably named something like SysProtectScannerInstall.exe


Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

 

Okay! Complete the steps in message number 18 and then work thru the below procedure just in case there is a hidden Virtumonde problem. This is often the case when winantivirus or winfixer popup are seen.

Virtumonde aka Trojan Vundo Removal -

 

You need to show me exactly what Avast is finding. If it shows a file name and a path to the file, I need to know what it is.

We may have to uninstall some of the cracked software you have downloaded and installed!

 

If you are still having problems, please attach a new HJT log.

Let's get an installed programs list from HijackThis too!

• Run HijackThis, click Open the Misc Tools section
• Click Open Uninstall Manager
• Click Save List (generates uninstall_list.txt)
• Click Save, to save it to a file where you can find it.
• Attach the uninstall_list.txt file to your next message.

 

Please attach the requested VundoFix log and also the other log I requested from HijackThis (the installed program list).

Also in message # 7 , I asked you to do the below:

If you deleted everything in this folder, why is Avast finding that file in this folder. Is this new?


You have too many disk drive partitions with software all over the place. You need to run Full scans on ALL disk drives.

 

Okay! That was part of what I suspected was hiding in the background. Virtumonde often causes problems with the named popups you are having.

Save a full log from Spybot. It normally includes this list too!

But the logs posted mostly showed drive K. Is there anything we potentially missed on other drives.


I want to see if anything is attaching itself to Internet Explorer. Please download ProcessExplorer

• Unzip it to its own folder somewhere you can locate it.
• Now run procexp.exe by double clicking on it.
• Let's configure some options first:
  • Click View and select Show Lower Pane. And where it says "Lower Pane View" make sure DLL's is checked.
  • Now click on iexplore.exe.
  • Now also under the View menu choose "Select columns" and put a check mark on "Image Path".
• Now click on File and then Save As. And save the process list.
• Post it back here as an attachment.

Now for a second step, I want to run Kaspersky Online Virus Scanner! It is only a scanner, it will not fix anything. Follow the below steps:


Make sure all browsers are closed except for the one needed to run this procedure.

1. Click on this link: http://www.kaspersky.com/virusscanner
2. Click the "Kaspersky Online Scanner" button (Do NOT Click "Kaspersky File Scanner").
3. In the next window that opens, click the "Accept" button to accept the user agreement, install the ActiveX control, and download the program.
4. When you see the Windows dialog asking if you want to install this software, click the "Install" button.
5. The scanner will download the latest definition files. When the "Update progress" line changes to "Ready" and the "NEXT ->" button lights up with a green arrow, click it.
6. Click on the "Scan Settings" button, and in the next window select the "extended" database, and click Ok.
7. Under "Please select a target to scan:", click My Computer to start the scan.
8. When the scan is finished, click the "Save as Text" button, and save the file as kavscan.txt to your Desktop.
9. Close the Kaspersky On-line Scanner window.
10. Please attach the kavscan.txt file to your next message!

 

No! That was why I wanted the log from ProcessExplorer. Did you look in the log? Take a look and you will see that gebcy.dll is hooked into iexplore.exe. That was why I wanted this log. The Virtumonde infection is still hooked into your system and could be linked into explore.exe and winlogon.exe too. I will work up a manual removal procedure in a little while. But let me post an important warning now! Later when you run the procedure that I will be posting, you MUST MAKE SURE that no browsers of any kind are opened or running to begin with when you start to execute the steps of the fix.

 

Okay we are going to use my older manual approach to fixing Virtumonde. Since we already downloaded and used ProcessExplorer and PocketKillbox previously, we are ready to go.

You should print or save the below locally, so you can refer to them while offline.

You must exit all browsers before running the below steps and it would be best if you actually physically unplug your cable to the internet, reboot, and do not run anything but what I give you to do. Also it would be good to exit all processes and items in your System tray.

Do the above before continuing! Okay unplug your cable now.

Make sure you have rebooted in Normal Mode (do not open any other processes)

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of gebcy.dll once and then click the kill button. After you have killed all of the gebcy.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Next double click on explorer.exe and again click once on each instance of gebcy.dll and kill it.

Now just exit Process Explorer.


Copy the bold text below to notepad. Save it as fixVundo.reg to your desktop.
Be sure the "Save as" type is set to "all files"
Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox:
Choose Tools > Delete Temp Files and click OK.

Run Killbox.exe. Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot. Note many of the file list below may not exist but we need to check for them anyway.

C:\WINDOWS\SYSTEM32\ycbeg.ini
C:\WINDOWS\SYSTEM32\ycbeg.ini2
C:\WINDOWS\SYSTEM32\ycbeg.bak
C:\WINDOWS\SYSTEM32\ycbeg.bak1
C:\WINDOWS\SYSTEM32\ycbeg.bak2
C:\WINDOWS\SYSTEM32\ycbeg.tmp
C:\WINDOWS\System32\gebcy.dll

If you find any other files in this folder that begin with ycbeg and end with any other extension ( the .ini is an an extension) delete them to.

If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself.

After reboot attach
1) a new ProcessExplorer list for iexplore.exe like in message # 29.

2) a new HJT log

3) attach a copy of your c:\windows\system.in file here too. You will have to either put it in a ZIP file or you will have to COPY it to another file named system.txt in order to be able to upload it. .ini files cannot be uploaded. Do not delete or rename the original file.

Also tell me how the steps went. Also tell me if you are still getting popups!

 

One more thing! Spybot should a bunch of Favorites labeled as ISearchTech.SideFind.

Are these things that you saved in your Favorites? If not, go and delete them.

 

Okay now hopefully some final minor cleanup! Notice how the gebcy.dll line is now showing up when it did not show previously. It was hiding itself like a rootkit. It even caused the O20 line with winbu32.dll to be hidden.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O2 - BHO: (no name) - {31FF080D-12A3-439A-A2EF-4BA95A3148E8} - (no file)
O2 - BHO: (no name) - {B2ADA3F0-6987-4B9B-BDD3-BC6B616946D5} - K:\WINDOWS\system32\gebcy.dll (file missing)
O20 - Winlogon Notify: wintbu32 - wintbu32.dll (file missing)

After clicking Fix, exit HJT.:

Now reboot in normal mode and post a new HJT log.

Make sure you tell me how things are working now.

 

Your log is clean. If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!

 

You're welcome. Surf safely!