Malware Help Please!!

BlessedOneBBC · Oct 10, 2008

I am going through the Windows XP Cleaning Procedure and am stuck on the very first part. No matter what I change the file name to I'm not able to install SUPERAnitSpyware. Whenever I try to run the .exe it says "The system administrator has set policies to prevent this installation" The Malware that has infected my computer has prevented me from opening the task manager it says "Task Manager has been disbaled by your administrator"

Another problem I'm having is that the "C:" drive does not come up if I click on "My Computer." I have manually type in "C:" in the navigation bar to get to it.

My first inclination was to just reformat my computer and start all over, but when I try to go through the reformatting process it says that there are no hard drives installed on my computer. I have no idea what to do for this, I've reformatted many computers before and that was always a fail safe if anything got too screwed up. Now I can't even do that! Any assistance would be greatly appreciated. Apologies if I've forgotten anything, this is my first post.

BlessedOneBBC · Oct 11, 2008

Anyone have any thoughts on this? Help is greatly appreciated!

Kestrel13! · Oct 11, 2008

Hi I understand your anxious to get your system back up and running normally but your last post just cost you additional waiting time. We work threads from oldest to newest so bumping isn't going to make you come first in our list of logs to work through

Don't Bump..it hurts you

We will get to you as soon as possible hang in there

Kestrel13! · Oct 12, 2008

Hi

The problem is that the malware infections have caused a few items to be disabled, primarily the Windows Installer facility which is why you can't install Superantispyware. I now suggest you read through the information and follow the steps provided in the below link:

http://www.superantispyware.com/supportfaqdisplay.html?faq=50

If for some reason you still can't install and run Superantispyware just continue on and run as many steps as you possibly can. Try running Malwarebytes AntiMalware before running any other scans and then continue on thru the whole READ & RUN ME and complete all steps.

Do keep me updated on how things are going, and post any problems you may run into!

Thanks
Kestrel13!

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Malware Help Please!!

BlessedOneBBC Private E-2

BlessedOneBBC Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member