malware madness

Discussion in 'Malware Help (A Specialist Will Reply)' started by ramzy2, Sep 7, 2009.

  1. ramzy2

    ramzy2 Private E-2

    my grandsons pc is having problems.
    it bootsup ok when in windows a error appears c:\windows\systems32mshzx.exe appears then could not load specified in the registry make sure
    file exists on your computer or remove the reference to it.
    then c\windows\systems32\msygpd.exe with the same message.
    and when i try to open icons like mcafees sign comes up open with
    box appears recommended programs .
    the computer is an old 1it is a pentium3.
    can anyone help grandson very upset as all family photos/music r on it.
    it will not let me connect to internet downloaded ccleaner on laptop
    wont let me open it same message appears open with following the
    the way to delete malware got as far as ccleaner continued no matter what
    i was unable to open many of the programs all the same massage open with.
    that includes add/remove restore and many others.
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    If I'm reading your message correctly, you are saying that no EXE type files will run. If this is true, you need to follow instructions like given in the below to fix your file associations.

    http://support.microsoft.com/default.aspx?scid=kb;en-us;837334&Product=winxp

    Another easier solution would be to download the below file to your Desktop. Once saved on your Desktop, Right click on it and select Install

    EXEfix

    Then see if can run EXE files. If the above does not help,
    you need to try working thru the below.



    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide



    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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