Malware Removal Help Request

Click the link that gives more details on using PandaActiveScan. It is given in step 6. I need this log even if you have to do it in normal boot mode.

Is your copy of CounterSpy a free trial or paid version? If free you should uninstall it because it expires in 15 days and is of no use afterwards. Also you have Windows Defender install and you only want one such realtime blocker installed. If CounterSpy is a paid version that you keep up to date, then uninstall Windows Defender.

You have a bunch of malware problems. One includes a Qoologic infection.

Let's get started.

First run this: Qoologic Removal Procedure



Start by downloading two tools we will need

- Process Explorer

- Pocket KillBox

Extract them to their own folder somewhere that you will be able to locate them later.

IMPORTANT: You should print or save the below locally, so you can refer to them while offline. You must exit all browsers before running the below steps and it would be best if you actually physically unplug your cable to the internet, reboot, and do not run anything but what I give you to do. Also it would be good to exit all processes and items in your System tray.

Do the above before continuing! Okay unplug your cable now.

Make sure you have rebooted in Normal Mode (do not open any other processes)

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of vtutq.dll once and then click the kill button. After you have killed all of the vtutq.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Now repeat the above step for the below two DLLs:
pmkjk.dll
sempapi.dll

Next double click on explorer.exe and again click once on each instance of vtutq.dll and kill it. (If you do not find the dll, just continue on.)

Now repeat the above step for the below two DLLs:
pmkjk.dll
sempapi.dll

Now just exit Process Explorer.

Please run HijackThis and click on the Open the Misc Tools Section button on the open page. Then select Open process manager on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click Kill process. Then click yes.

C:\dfndrad_5.exe


After killing all the above processes, click Back.
Then please click Scan and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://searchbar.findthewebsiteyouneed.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://searchbar.findthewebsiteyouneed.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchbar.findthewebsiteyouneed.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.findthewebsiteyouneed.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.meloco.com/index.php?i=sm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.mrfindalot.com/search.asp?si=20065&k=
R3 - URLSearchHook: (no name) - {CFBFAE00-17A6-11D0-99CB-00C04FD64497}_ - (no file)
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,nhyhnhb.exe
O3 - Toolbar: (no name) - {ACB1E670-3217-45C4-A021-6B829A8A27CB} - (no file)
O4 - HKLM\..\Run: [defender] C:\\dfndrad_5.exe
O4 - HKLM\..\Run: [keyboard] C:\\kybrdad_5.exe
O4 - HKLM\..\Run: [Hhl7RfpJ] "C:\WINDOWS\system32\ssn6tuu.exe"
O4 - HKLM\..\Run: [crt774ff] RUNDLL32.EXE w205017b.dll,n 001774fe00000003205017b
O4 - HKLM\..\Run: [win32097114838447] C:\WINDOWS\win32097114838447.exe
O4 - HKLM\..\Run: [ms038384477114] C:\WINDOWS\ms038384477114.exe
O4 - HKCU\..\Run: [hqmse] C:\WINDOWS\system32\lcbydc.exe reg_run
O4 - HKCU\..\Run: [PSHope] "C:\Program Files\PSHope\PSHope.exe"
O4 - HKCU\..\Run: [sys_up1] C:\Program Files\Common Files\svchostsys\svchostsys.exe
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing)
O20 - Winlogon Notify: pmkjk - pmkjk.dll (file missing)
O20 - Winlogon Notify: Themes - C:\WINDOWS\system32\sempapi.dll (file missing)
O20 - Winlogon Notify: vtutq - vtutq.dll (file missing)



Copy the bold text below to notepad. Save it as fixme.reg to your desktop.
Be sure the "Save as" type is set to "all files"
Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\Program Files\PSHope\PSHope.exe
C:\Program Files\Common Files\svchostsys\svchostsys.exe
C:\dfndrad_5.exe
C:\kybrdad_5.exe
C:\WINDOWS\ms038384477114.exe
C:\WINDOWS\win32097114838447.exe
C:\WINDOWS\system32\lcbydc.exe
C:\WINDOWS\system32\nhyhnhb.exe
C:\WINDOWS\system32\ssn6tuu.exe
C:\WINDOWS\system32\w205017b.dll
C:\WINDOWS\system32\pmkjk.dll
C:\WINDOWS\system32\sempapi.dll
C:\WINDOWS\system32\vtutq.dll

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt. Click OK at any PendingFileRenameOperations prompt (and please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.

After reboot look for the below and delete if found:
C:\Program Files\PSHope <--- the whole folder
C:\Program Files\Common Files\svchostsys <--- the whole folder

Now attach a new HJT log and tell me how the steps went.
Make sure you tell me how things are working now!

 

OK! Add the below to the list of files to delete. If you already ran the previous steps then just delete the below using Windows Explorer.

C:\Documents and Settings\Alix\Application Data\s?stem\n?tepad.exe
C:\Mendoza1.exe
C:\WINDOWS\keyboard1.dat
C:\WINDOWS\PreProcess.data

 

That is because the Qoologic procedure removed them.

Did you have Windows Explorer set to see hidden and system files exactly as step 2 f the READ ME indicates? If search can find them, then so will Windows Explorer.

This is fine? This is PurityScan and it corrupts the filenames with unprintable characters. This makes them look like something they are not and is the reason for the question marks being seen. The real filename was not simply notepad.exe. What was the full path? Did it look to you like: C:\Documents and Settings\Alix\Application Data\system\notepad.exe

If so, was anything else in the system folder. This is not a normal folder and probably should be deleted.

Make sure viewing of hidden files is enabled (per the tutorial).

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O2 - BHO: EffBarBHO - {15E38167-B065-4BB5-B987-9F04B1E85AEA} - C:\Program Files\EngageSidebar\EffBar.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll (file missing)
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll (file missing)
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} - https://components.viewpoint.com/MTSInstallers/MetaStream3.cab?url=http://instantgreetings.aol.com/prod/install.html
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} - http://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\Program Files\EngageSidebar <--- the whole folder

Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.
Now run Ccleaner (installed while running the READ ME FIRST).

Now reboot in normal mode and post a new HJT log.

Make sure you tell me how things are working now.

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

You're welcome!

Your log is clean. If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!

 

I'm going to be on vacation until 7/31/06 so I'm going to give you a bunch of things to do all at once.

The file you mentioned is EngageSidebar

Take a look back at message number 6 and you will see ithis is one of the items I had you fixing.

This new HJT log shows no problems! You really should run all the other steps of the READ ME on this account to see if they find anything. In addition, check all other user accounts on the PC for problems.

Login to your daughter's account and get the two below logs!

Now run the below procedure and attach the runkeys.txt log.

• Using GetRunKey

Now run the below procedure and attach the newfiles.txt log.

• Using ShowNew

Now while still logged into your daughters account run the below procedure if you can (I'm not sure if her account priviledges will allow it. If not, run it from your account.)

Running Ewido Anti-Malware

Attach the Ewido log here too!

Your daughter's account may not be having active malware problems. They may have been caused by malware, but there may not be any apparent reason for the current problems. There could be damage to her registry hive too. Try two things.

1) Shut down all McAfee software before exiting her account. Does that make shutdown work.

2) Create a new user account! Can you shutdown from the new user account?

 

Your Ewido logs say no action taken! Did you allow Ewido to fix what it found? If not, run it again and let it fix the problems.

Look for the below files using Windows Explorer and delete them. They were in the ShowNew log. The two DLL files may not delete. If they do not delete, it could be a form or Virtumonde or winlogonhook/conhook that needs special procedures to remove.

C:\WINDOWS\elpp100drop.exe
C:\WINDOWS\media_motor_bundle.exe
C:\WINDOWS\ms0438447711482006.exe
C:\WINDOWS\Setup1.exe
C:\WINDOWS\sys0114838447712006.exe
C:\WINDOWS\system32\icon_mediamotor.exe
C:\WINDOWS\system32\ts_mediamotor.exe
C:\WINDOWS\system32\wintsvcc.exe
C:\WINDOWS\kwigt.dll
C:\WINDOWS\rrtct.dll

Now I really am heading out for vacation!