Messed up worm/malware problem...

Discussion in 'Malware Help (A Specialist Will Reply)' started by xrahvinx, Nov 16, 2005.

  1. xrahvinx

    xrahvinx Private E-2

    Ok to start off, I was searching for a crack for Registry Mechanic 5.0 and not thinking I downloaded a supposed keygen named "Registry_Mechanic_5.0.0.140_crack_by_Nacho.exe". So I scanned it with Norton, and was a little suspicious since it was an .exe but since it found nothing, I opened it, it proceeded to create two more files "Registry_Mechanic_5.0.0.140_crack.exe" and "Nacho.nfo" and I opened them without scanning, not thinking. Well, hell breaks loose. I get flooded with Symantec popups apparently trying to spam e-mails or something saying "Your e-mail was unable to be sent because your mail server rejected the message." with a progress bar at the bottom that goes from 0-100%. (I disconnected my internet cable) There are like hundreds of these. Naturally I look in the running applications etc. to see wtf is up and try to close a few things, and after about 15 mins of fighting it I get the popups to stop, but there are still error messages and my background is now stuck on a blue creen with a black box inside that says "spyware infected" in big red letters. This desktop thing may be a seperate spyware from the first because I normally am used to getting a few spyware/maleware when searching for cracks. Nothing like this though. I managed to run CCleaner, spybot, ad-aware, and Norton. Norton found like 9 things but couldnt remove them, and when I tried searching for the directory it gave me, it didn't exist. Anyway, I tried going over my HJThis log file myself a bit, so my log file may not be 100% up to date. (I can't easily get another as every time I restart now the popups, and spamming begin, and it takes a long time to end it.) I'm using a friends comp, and cant connect to the internet on the infected computer or it auto starts the popups again even if I ended it. (I can't use the online virus check programs you said to use, but I'm pretty sure I got the rest.) Anyway, sorry for the long post, normally I can handle this stuff myself, but this one seems persistent. I attached my log.

    PS- alot of the files that the program created aren't even found when searched for on google, which is really messed up... IE.. the error message that shows up every time I restart is s32anage.exe "The exception guard page exception." or an ? sysvcs.exe ? error message I believe.
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Per the instructions in our sticky threads, it is better to not use msconfig to control startups when trying to fix problems with malware. It is better if we see everything that could load on your system. You have msconfig controlling startups:

    O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto

    Are the below 4 lines valid for you:
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wotmania.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.wotmania.com/
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.blizzard.com/register/war3x/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 127.0.0.1:8080

    If you are using WinXP or WinMe, make sure you have system restore disabled (per the tutorial).
    For all OS types, make sure viewing of hidden files is enabled (per the tutorial).

    Please run HijackThis and click on the "Open the Misc Tools Section" button on the open page. Then select "Open process manager" on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click "Kill process". Then click yes.
    C:\WINDOWS\system32\sysvcs.exe

    After killing all the above processes, click "Back".
    Then please click "Scan" and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)
    O4 - HKCU\..\Run: [Shell] "C:\Program Files\Common Files\Microsoft Shared\Web Folders\ibm00001.exe"
    O4 - HKCU\..\Run: [aupd] C:\WINDOWS\system32\sysvcs.exe
    O20 - Winlogon Notify: URL - C:\WINDOWS\

    After clicking Fix, exit HJT.
    Boot into safe mode and use Windows Explorer to delete
    :
    C:\WINDOWS\system32\sysvcs.exe
    C:\Program Files\Common Files\Microsoft Shared\Web Folders\ibm00001.exe

    If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

    Now run Ccleaner (installed while running the READ ME FIRST). Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.

    Now reboot in normal mode and post a new HJT log. And tell us how things are working.
     
  3. xrahvinx

    xrahvinx Private E-2

    Yes, these appear valid.
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wotmania.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.wotmania.com/
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.blizzard.com/register/war3x/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 127.0.0.1:8080

    I followed the instructions, and the majority of the problem seems to be resolved. I don't get the mass e-mail popups anymore. I still get a "PJLMSCMS.exe" application error that says "The instruction at 0x7c8... referenced memory at hkfads9... The memory could not be "read". Click OK to terminate. When OK is clicked, a S32ANAGE.exe error with the same text shows up. These errors also pop up randomly afterwards, and usually when I open a program as well. Also my background is still stuck on the "SPYWARE INFECTED" thing and I can't find a way to change it. (If I try to change it, it won't even let me click on any of the options in the display/desktop menu thing.) My font is also much smaller than it was before on my folder names/icon names. I attached my HJThis log.

    I also still have 2 things on msconfig startup unchecked and I don't know what they are. A blank item, and an item called "winstall.exe".
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    As already stated you must stop using MSCONFIG to control startups. One of the items you mentioned is related to your problems and we would have seen it if msconfig were not being used. You have a SpySheriff infection. Stop using msconfig, reboot and then run the steps in the below (start at step 4 since you have done some steps already):

    SpySheriff (aka SpywareNo) Removal

    Also have HJT fix the below line and delete the fozu folder in safe mode:
    O4 - HKCU\..\Run: [fozu] C:\PROGRA~1\COMMON~1\fozu\fozum.exe

    Afterwards post a new HJT log and tell me how things are working now.
     
  5. xrahvinx

    xrahvinx Private E-2

    Ok, first off, thank you very much for all your help, the vast majority of the problem is fixed.

    Second, and this is probably going to aggravate you, is I still have one process in msconfig unchecked from when I was trying to control all the mass popups etc. And I'm pretty sure it's bad. It's a blank item that has no command, and all it says is "Software\Microsoft\CurrentVersion\Run" under the location.

    I'm not sure, but it may be this or something related to this causing the rest of my problems.

    I still get a "PJLMSCMS.exe" application error that says "The instruction at 0x7c8... referenced memory at hkfads9... The memory could not be "read". Click OK to terminate. When OK is clicked, a S32ANAGE.exe error with the same text shows up. I get random Internet Explorer popups every now and then when I'm browsing the net. (And my computer skin changes back to the default skin every time I go into the display menu. But this is insignificant.)

    How should I get rid of this... Just activate it and repost my log?

    Log attached, it's much smaller now probably because I ran Registry Mechanic.

    PS- Sorry for all the trouble. Must get super annoying having to deal with retards like me all day...
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    The below may take care of that problem with msconfig and a blank item.

    MSConfig Cleanup

    You look clean! Is everything working okay now other than those two errors with exe filenames?

    When do those errors occur?
     
  7. xrahvinx

    xrahvinx Private E-2

    Yeah, thanks, it worked nicely.

    The error pops up every time I reboot 100% of the time, when I open a folder or My Computer etc. 25% of the time, and when I go to msconfig 100% of the time. This is all I've noticed so far.

    It also popped up quite a few times as I was installing avast! and ZoneAlarm (which apparently don't work together).

    Besides that, I think everything is good.

    Here's my log incase you need it for something.
     

    Attached Files:

  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I have no problems running Avast with ZoneAlarm.


    You need to decide which AV program you want. You have Symantec and Avast installed and running. See step 3 of the READ & RUN ME.


    Download WinPFind

    Extract it to the root folder of drive C ( C:\ ). This will create a folder called WinPFind in the C:\ folder. Inside c:\WinPFind is a file called WinPFind.exe. Double-click on this file to launch the program. Once it is launched, click on the Start Scan button and wait for it to finish. This program will scan large amounts of files on your computer for known patterns so please be patient while it works as it can take a while, upwards to 30 minutes or more.

    When it is done, it will show the results of the scan. Click on the Copy to Clipboard button and then paste the contents of the log in your clipboard. Then save it to a file using notepad and upload the text file here as an attachment.
     
  9. xrahvinx

    xrahvinx Private E-2

    Ha, Norton was almost as hard to remove as some spyware. I had uninstalled it, but I guess it didnt get everything.

    Anyway I ran that scan and here are the results:
     

    Attached Files:

  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    There is only one item in that log I would like to know about:

    C:\WINDOWS\SYSTEM32\drivers\mtlstrm.sys

    I'm not saying it is bad. I just do not know what it is for. Could it be for your modem?

    Are you sure about the names of the files given in the error messages? Are they really:
    PJLMSCMS.exe and S32ANAGE.exe

    Search for these file on your PC using the process describe in: Searching for Hidden Files on WinXP

    Is all of the Norton stuff gon now? If not, see and run THIS
     
  11. xrahvinx

    xrahvinx Private E-2

    I'm not 100% sure what that driver is for, but it could be my modem. (which I don't use anymore) And yes, I'm 100% sure thats what the error says. That's partially the reason I thought this was so messed up was because even google couldn't find those errors...

    I attached the jpg's of the errors if you want to see what they say.

    PS: Thank you again for all your help so far.
     

    Attached Files:

  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You did not comment on the last two sentences of my last message.
     
  13. xrahvinx

    xrahvinx Private E-2

    Norton is fine, I'm not worried about that.

    The only thing that turned up when I searched for 'PJLMSCMS.exe' was in the <C:\Windows\Prefetch> directory. Same thing with 'S32ANAGE.EXE'.

    Also of note, ZoneAlarm catches all sorts of weird things trying to access the internet etc. Things that don't have any results when typed into google.
     
  14. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You need to get the Norton stuff removed if it is not removed. It can cause issues with fixing problems and can cause conflicts with Avast.

    Delete all files in the Prefetch folder?

    Now use the two links below and run the two scanners (one at a time). Make sure you save and post the logs from them as attachments.

    Running Spy Sweeper...

    Running Ewido Security Suite
     
  15. xrahvinx

    xrahvinx Private E-2

    Ok, some weird things have gone down since the last post ><

    First off, yes I deleted all the files in the prefetch folder, they just came back after every time the error popped up.

    Second, I downloaded and ran Spy Sweeper. First time through, computer crashed. Second time, it made it all the way through, but crashed again when I went to try to fix everything. Weird thing is, after this, the error message has never appeared again.

    I then got ewido and ran it. 30 minutes later, it has detected 43,675 'infected objects'. (And yes, I ran CCleaner before.) I tell it to fix the problems, and that takes 4 hours. The vast vast majority seemed to be <C:\Recycler\NORTON\7481237432.MOZ> or similar type files. Quarantined Norton files?

    I attached my ewido and a new HJT log. (SIGH :mad: Mozilla wouldn't let me open the manage attachments button. Had to use IE.) ( :( Now it won't let me attach my ewido log cause I'm assuming because its 8.3mb.)
    I'll post some of whats inside it. These appear to be the worst:
    C:\Program Files\Apoalway\Cache\00004402_437cfa76_00076417 -> TrojanDownloader.IstBar.j : Cleaned with backup
    C:\Program Files\Apoalway\Cache\00006be8_437cfa76_000d9701 -> TrojanDownloader.IstBar.j : Cleaned with
    C:\WINDOWS\SYSTEM32\ll.exe -> Trojan.Crypt.l : Cleaned with backup
    C:\WINDOWS\SYSTEM32\~update.exe -> Trojan.Crypt.l : Cleaned with backup

    Then there is about 43625 different variations of this:
    backuphere::mozilla.15:C:\RECYCLER\NPROTECT\00316268.MOZ -> Spyware.Cookie.Advertising : Cleaned with backup
     

    Attached Files:

  16. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Empty your Recyle Bin and if using that stinking Norton Protect (NProtect) make sure you empty it too. I keep asking you to uninstall Symantec. Are you going to do this? Do not continue with anything else until you have completely uninstalled all of the Symantec AV and make sure that NProtect is no longer there too. Until this is done we cannot continue.

    Then run Ewido again and see what it finds. See if you can then attach a log.
     

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