MS Excel will not load - Error 1706

Discussion in 'Software' started by arcus_pluvius, Dec 24, 2005.

  1. arcus_pluvius

    arcus_pluvius Private E-2

    Whenever I try to start up MS Excel, whether it be through the start menu or by opening an existing workbook, a dialogue box flashes up labelled Windows Installer. It then starts trying to install Excel as if it were not already on the system. It asks for the MS Office installation disk (which I don't have) and then when I click cancel it comes up with an error dialogue box:

    "Error 1706. Setup cannot find the required files. Check your connection to the network, or CD-ROM drive. For other potential solutions to this problem, see F:\Program Files\Microsoft Office\Office 10\1033\SETUP>HLP."

    It then shuts down.

    I googled this error and came up with a microsoft support page (http://support.microsoft.com/?scid=kb;en-us;811587) suggesting links with a "W32/Insane.dam" virus. I searched for excel.exe.vir on my hard drives and couldn't find it but I did find EXCEL.EXE in F:\Program Files\Microsoft Office\Office 10, to which I have now placed a shortcut on my desktop. If I run this file, Excel opens up with the dialogue boxes described above in front of it, and after I click "cancel" four or five times, the dialogue boxes disappear leaving the program still open so I can actually use it.

    When I had multiple user accounts active on this computer, a similar thing would happen when trying to open MS Word on two particular user accounts but not a third. This problem with Excel developed when I deleted the other two user accounts and started using only this one, which (interestingly) was one of the two which had the problem opening MS Word, a problem which has now resolved itself somehow.

    I've already uploaded an AIDA32 report of my computer in thread http://forums.majorgeeks.com/showthread.php?t=80796. Any help would be greatly appreciated!
     
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    May not be easy to fix without the Office CD, but you may well be lucky and have the hidden Office MSO cache folder which has all the installer/cab files located in it... all you need to do is to goto Tools > Folder Options > View and tick Show Hidden files and Folders then quickly have a look for this folder in the root of the drive.

    MSOCache ?

    if you do next run Excel and see if this time it installs whatever component it thinks is missing or needs.
     
  3. toehead410

    toehead410 Corporal

    This is also the same kind of behavior that you will see when MS Office gets a major update through MS Office update site. Not sure how to help you without a disk though.
     
  4. arcus_pluvius

    arcus_pluvius Private E-2

    Have shown hidden files and folders. No MSOCache on my system.

    I've clicked "Browse" on the installation window. I think the file it's looking for is "PROPLUS.MSI" - that's the what's in the file name box, anyway. I've run a search for "PROPLUS.MSI" on my computer. I don't have it.

    I've previously tried updating MS Office from the internet but haven't got very far without the cd.
     
  5. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Sadly i'm afraid your going to need the Office CD,

    I was hopefull that the install could have left the installer files on your HD as that is an option on install but the option must not have been used as it does use up a few 100mb of HD space to save them.
     
  6. arcus_pluvius

    arcus_pluvius Private E-2

    Have you any idea why this problem was only occurring on certain user accounts when it first appeared? Or, for that matter, why I can actually still open the program and use it perfectly, if it cannot find files it needs to work properly?
     
  7. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Unless a complete and full install of Office is used, there are many parts of the Office programs that are set to "Install on First Use" these can be items from support for certain file types to the Text to Speech / Language bar add-on, if a file or option that has not previously been installed and is a "Install of First Use" item the cd will be called for.


    It will work properly once you click the message box that appears numerous times as their is no fault in the software apart from Office and the installer wanting to install a certain part of the program that was initiated by a user, and as there is no MSOCache folder or Original CD to install these additions the installer ends up in a loop at each office app run, until the cd is inserted.
     

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