multi step help not sure where to start

pantherzlion · Oct 8, 2011

I know i have a virus or something on my computer. It shut down on me about a week ago. When i rebooted it it took 20 minutes to go from my start up screen to load windows. This isn't normal start up at all. I was going to use the step by step malware but i have ran into an issue. I have avast downloaded as my only running antivirus. however microsoft security says that avg antivirus is running. Avg is not listed as an installed program in my add and remove programs. So should i try to clear the system of this first before i run malware clearing list? And if so how do i remove it? I would love a step by step of how to do this as i am pretty new to this and unsure of myself.

pantherzlion · Oct 8, 2011

I apologize my operating system is xp.

Kestrel13! · Oct 8, 2011

I suggest you run the Official AVG Removal Tool

pantherzlion · Oct 8, 2011

did that it's still showing up in windows security as avg is my running antivirus.

dr.moriarty · Oct 9, 2011

pantherzlion said:

I have avast downloaded as my only running antivirus. however microsoft security says that avg antivirus is running. Avg is not listed as an installed program in my add and remove programs.
Click to expand...

Has avast only been downloaded ...not also installed? I take it that you have had AVG installed at one time?
Please download Revo Uninstaller from this link.

Install it to it's default directory and run it.

Look for the AVG program icon and if found - right-click it and choose "Uninstall"

Choose the option on the bottom of the list (#4). Be very careful to select and delete the bolded registry items ONLY!!

NOTE: This software will create a system restore point for you prior to uninstalling a software program.

Now, re-boot your pc.

Then continue with the quoted instructions below:

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and then attach the requested logs to your next reply when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes, you could use a flash drive too, but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

* Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated - our system works the oldest threads FIRST.

Click to expand...

pantherzlion · Oct 18, 2011

i did at at one time have avg as my antivirus, but it has been uninstalled for sometime. And avast has been what i thought my primary antivirus since avg. I installed revo installer and still have issue of avg showing up. But revo doesn't pick it up anywhere? Any other tricks i can try? Would it be more wise to uninstall avast and simply deal with avg?

Kestrel13! · Oct 18, 2011

Just continue on with the instructions.

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multi step help not sure where to start

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Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

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dr.moriarty Malware Super Sleuth Staff Member

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Kestrel13! Super Malware Fighter - Major Dilemma Staff Member