Need help quickly

aumaker · Jul 6, 2007

I am having a problem ...I can't get the home page to change. When I go to start - internet options, it comes up about:blank. I enter www.msn.com - apply and ok and it goes back and opens up asafecenter.com or virusprotectpro.com/?aff=1012 and I also get a system alert: Trojan-spy.win32@mx window. What can I do to stop this??

aumaker · Jul 6, 2007

Oh! I have McAfee and I am running that now. But I know that you have better ones to use.

Tom

chaslang · Jul 6, 2007

I'm going to post two sets of instructions below. Each will be enclosed in separate Quote boxes. Make sure to complete the first one 100% before moving on to the second one.

STEP 1: Complete this procedure completely including attaching the requested log before doing the second procedure.

Download SmitfraudFix (by S!Ri) to your Desktop.

Extract all the files to your Destop. A folder named SmitfraudFix will be created on your Desktop.

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press Enter
This program will scan large amounts of files on your computer for known patterns so please be patient while it works. When it is done, the results of the scan will be displayed and it will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please attach that log in your next reply.

Note:process.exe ( which is used my SmitFraudFIx ) is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user. The below is a link to what process.exe is.

http://www.beyondlogic.org/consulting/proc...processutil.htmIMPORTANT: Do NOT run any other options until you are asked to do so!
Click to expand...

ATTACH THE FIRST LOG NOW BEFORE CONTINUING OR YOU WILL OVERWRITE IT!!!! And then immediately continue on to the below steps.

STEP 2: PLEASE READ ALL OF THESE INSTRUCTIONS FIRST BEFORE DOING ANYTHING. Ask any questions that you may have before starting.
Please print out or copy these instructions to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. Again, if there's anything that you don't understand, ask your question(s) before moving on with the fixes.

Reboot your computer into Safe Mode : Starting your computer in Safe mode

Open the SmitfraudFix Folder of your Desktop, then double-click smitfraudfix.cmd file to start the tool.

Select option #2 - Clean by typing 2 and press Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.

The tool will also check if wininet.dll is infected. If it is infected and a clean version is found, you will be prompted to replace the infected wininet.dll with the clean file. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter.

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. BUT Reboot in Safe Mode.

The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed.

Now reboot into normal mode and attach this new rapport.txt log here.
Click to expand...

How are things working now?

Even if things seem okay, you really should consider running this Sticky thread READ & RUN ME FIRST Before Asking for Support

aumaker · Jul 6, 2007

I can't even get rid of the security toolbar 7.1 I go to view and uncheck it and it stays there

Tom

aumaker · Jul 6, 2007

First rapport.txt log

aumaker · Jul 6, 2007

what next chaslang?

aumaker · Jul 6, 2007

How do I attach the first log?

chaslang · Jul 6, 2007

Attaching logs is explained in the sticky threads which should be read before posting.

See: HOW TO: Attach Items To Your Post

What you did was post an inline log which we do not want. Run step 2 and attach the second log.

aumaker · Jul 6, 2007

I attached the file. I have a block on the screen that says:

You have used the System Configuration utility to make changes to the way windows starts.

The System Configuration utility is currently in diagnostic or selective startup mode causing this message to be displayed and the Utility to run every time windows starts.

Choose the normal startup mode on the general tab to start windows normally and undo the changes you have made using the System Configuration utility.

[] Don't show this message or launch the System Configuration Utility.

[ok]

what do I do next and what do I do about the window

Tom

aumaker · Jul 6, 2007

:hammer Hey folks, don't leave me hanging....What's next???

chaslang · Jul 6, 2007

Please stop PM'ing me! All communication belongs here in the forum.

Also read this: Don't Bump! It Only Hurts You!!!

aumaker said: ↑

what do I do next and what do I do about the window
Click to expand...

Just choose normal startup!

aumaker · Jul 7, 2007

I have an icon at the lower right of my screen that I think is new...

Open SQL Server Service Manager current service on//

Is this a left over from the cleaning we did yesterday? What do I do with it??

chaslang · Jul 7, 2007

That has nothing to do with anything we ran. It sounds like you are running an SQL type application. This is not malware.

aumaker · Jul 7, 2007

sorry for being a pain in the butt yesterday...but I go into a panic when I have malware problems. Thanks to all.

Tom

chaslang · Jul 7, 2007

If you are not having any other malware problems, you should work thru the below link:

How to Protect yourself from malware!

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Need help quickly

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Attached Files:

rapport1.txt

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Attached Files:

rapport.txt

aumaker Private First Class

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

aumaker Private First Class

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

aumaker Private First Class

chaslang MajorGeeks Admin - Master Malware Expert Staff Member