Need help with Spyware or Virus

Welcome to Majorgeeks!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.


Run this http://forums.majorgeeks.com/showthread.php?t=145328 then continue with the below, which is listed in this link also.



READ & RUN ME FIRST. Malware Removal Guide

 

Please do not post inline logs like you did with ComboFix. All logs must be attachments. Please ATTACH your ComboFix log now. Inline logs are more difficult to read because they lose formatting and they make threads take longer to loaded up and slow down scrolling. All of this requires more time on our part and we don't have the time to spare. We are way toooooo busy.

You also need to go back to the READ ME and follow any instructions that you may have skipped because I already see you ignore the early step about not having more than one antivirus installed. I see AVG7 and McAfee. Uninstall all but one antivirus now. Then do any other steps you may have skipped.

Then do the below

• run the C:\MGtools\GetLogs.bat file by double clicking on it.
• run the C:\MGtools\VunFind.bat file by double clicking on it.
• Then attach the new C:\MGlogs.zip file
• Also attach your ComboFix log

 

I don't need a list of your attachments. I need you to attach the new MGlogs.zip file.

Did you uninstall the duplicate antivirus programs yet? Did you complete all other steps from the READ ME that you may have skipped?? You need to make sure you have done this as requested.

You will see below that BJGarrick changed your inline ComboFix log into an attachment for you and thus you don't need to attach it. But you do need to get a NEW MGlogs.zip file following the instructions in message # 5. If you don't follow those instructions you will be trying to attach the same old log which you are not allowed to do.

 

That will not work and as you can see from your HijackThis log it is still running. Why couldn't you uninstall McAfee? What problem did you have? You can try using the below to uninstall it:

McAfee Consumer Product Removal Tool

I need a to see a new MGlogs.zip file after you have uninstalled McAfee.

I'm not sure what you are referring to. Spybot is a free program. What exacty were you running and what errors are you talking about?

 

I just saw SpywareBot 1.9.0 in your logs! I assume this is what you were talking about. We did not ask you to install this program. We asked you to run Spybot Search & Destrory. You did not click our link and install and run what we requested. You need to follow our instructions.

You need to uninstall SpywareBot as this is not a program you should have on your PC.

 

Is your copy of Spyware Doctor a paid version or free trial version. If free, uninstall it now.

You have a few left over services from Symantec. Do you have anything from Symantec still installed? Did you have Symantec or Norton Antivirus installed at some point.


Let's remove a service left over from Wild Tangent.

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to GameConsoleService
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 6
Java(TM) 6 Update 2
Java(TM) SE Runtime Environment 6 Update 1

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: Rates - {834B0DD4-3A68-4F58-B265-D9FDB3D8F88B} - C:\WINDOWS\toprates.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

After clicking Fix, exit HJT.
Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

Make sure you tell me how things are working now!

 

I'm not sure that you are really clean yet. All those strangely named files in your Temp folder are back along with many many more. See this folder:

C:\Documents and Settings\EmmanuelX\Local Settings\Temp\

See if you can put one the files that is 77 bytes in size and one that is 1930 bytes in size into a ZIP file and then attach the ZIP file here. Examples of file of that size are:

IVBUCJLUIIUUI
IVFCOMVIHGCBH


If you know that these files are for something that you run on your PC then just tell me.

 

Run this procedure: Trojan.Win32.Agent.akk (aka IEDefender) Removal Procedure

Then delete any of those randomly name files in your Temp folder.

Then reboot.

After reboot, run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created.

 

You don't need anything in a Temp folder. That is why it is called Temp. No valid program would save anything in a temp folder that is necessary for normal operation.

Your logs are clean.

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix then UNINSTALL COMBOFIX (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN
   • Now type combofix /u in the runbox and click OK.
   • Note: The space between the X and the U, it must be there.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
10. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
11. If you are running Windows XP or Windows ME, do the below:
    • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
12. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!