Need some help please!

Please read this: Don't Bump! It Only Hurts You!!!

Re-Run AVG Anti-spyware and have it fix/quarantine everything it finds. It is of no use to run it without having it fix the problems.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking fix, exit HJT.


Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now download The Avenger by Swandog469, and save it to your Desktop.

* Extract avenger.exe from the Zip file and save it to your desktop
* Run avenger.exe by double-clicking on it.
* Check the 'Input script manually' box.
* Click on the magnifying glass icon.
* Copy everything in the Quote box below, and paste it in the box that opens:

* Now click the 'Done' button.
* Click on the traffic light icon and OK the prompt.
* You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
* A log file from Avenger will be produced at C:\avenger.txt
Attach new logs for:
ShowNew
GetRUn
HJT
Avenger

 

Please use add/remove programs to uninstall:
Java 2 Runtime Environment, SE v1.4.2
LiveReg (Symantec Corporation)"
LiveUpdate 2.5 (Symantec Corporation)
Sunbelt CounterSpy ---we no longer need this.

* Run avenger.exe by double-clicking on it.
* Check the 'Input script manually' box.
* Click on the magnifying glass icon.
* Copy everything in the Quote box below, and paste it in the box that opens:

* Now click the 'Done' button.
* Click on the traffic light icon and OK the prompt.
* You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
* A log file from Avenger will be produced at C:\avenger.txt
Attach new logs for:
Shownew
Avenger

 

Are you certain that you copied everything from the quote box?

Download this file - Combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it will produce a log for you. Attach this log to your next reply

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Attach the log in your next reply.

 

That looks better!

We need to remove a service from CounterSpy that did not get uninstalled.

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to Sunbelt CounterSpy Antispyware
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

• Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/pasteSBCSSvc into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now exit HJT but and reboot when it tells you it needs to.

Are you having any remaining malware problems?

Your copy of Spyware Doctor is way out of date. Is this a paid version or free trial version? If free, you should uninstall it to avoid wasting the system resources on it since it will not remove anything.

 

In the last HJT log you attached in message number 6 the below line appeared:

O23 - Service: Sunbelt CounterSpy Antispyware (SBCSSvc) - Unknown owner - C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe (file missing)

Do you still see it in a new HJT log?

These are respectively your Recyle Bin and your System Restore folders which are part of Windows.

This is not normally a malware issue. It is usually caused by a bad registry key. Does it still happen.

I'll take a quick look but many things that are not malware related have to be determined by you the end user. We cannot know what you use or don't use. I'll let you know of I see any no brainers.

 

No it is not weird. Step 2 of the READ ME enables viewing of hidden and system files which is what these were. They were always there.

It could be due to a poorly formed startup command for your Sound Blaster. The below looks incomplete:

O4 - HKCU\..\Run: [SB Audigy 2 Startup Menu] /L:ENG

What program is popping up saying this?



Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKCU\..\Run: [SB Audigy 2 Startup Menu] /L:ENG
O4 - Startup: PowerReg Scheduler V3.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)

After clicking Fix, exit HJT.

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now reboot in normal mode

Now attach the a new HJT log

 

Did you uninstall the old Spware Doctor yet? I still saw it in your HJT log.

 

Okay it was in your previous log but not this one.

Did you miss fixing the below from my previous message? They are still in your log. Make sure you shutdown your browser before fixing and make sure you put a check on each line.

O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKCU\..\Run: [SB Audigy 2 Startup Menu] /L:ENG
O4 - Startup: PowerReg Scheduler V3.exe


After fixing them. Make sure you get a new HJT log. DO NOT get the log first!!

 

I still see the below lines! Are you forgetting to fix these?


O4 - HKCU\..\Run: [SB Audigy 2 Startup Menu] /L:ENG
O4 - Startup: PowerReg Scheduler V3.exe

If you are sure you fixed them, shut down AVG Antispyware and then try again.

Are you still having malware problems?

 

That's strange. Normally when line like this will not go away it is due to protection software blocking the changes. Uninstall AVG AntiSpyware and then try again.

Not sure but you may have to address it elsewhere. But I still suspect that possibly the Sound Blaster item I'm trying to get fixed could be causing it. In fact I would bet on it.

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Attach a new log from GetRunKey.

Goto the below folder:

C:\Documents and Settings\SARP SEVINC\Start Menu\Programs\Startup

Do you see this file? PowerReg Scheduler V3.exe
If so, delete it. Did that remove it from your HJT log?

 

That's better!

It shouldn't! As I said, I really think it was the silly Sound Blaster line. Let me know.

 

Already did and it is clean!


If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, and the C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
10. If you are running Windows XP or Windows ME, do the below:
    • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. Surf safely.