platinumantivir *@%$%% is on my laptop and cant get past it!

zettler · Dec 23, 2009

I am longtime user of Major Geeks and promote it to others but now I need some urgent help!

Last night my daughter "borrowed" my laptop in the middle of the night. Now, 24 hours later I go to use it and find all sorts of popups about, "Application cannot be executed. The file _______ is infected. Do you want to activate your antvirus software now?"

And if you click "No", then you get dozens and more of these saying the same, with other popups that say a virus is installed, and....well, you all get the picture. I cannot load any other program before another popup appears effectively preventing it from running. I went ahead and said "Yes" to activate but made sure the wireless modem was OFF to prevent any transfer of information.

Of course, not knowing what went on while I was sleeping she might have said "Yes" too and made the connection!

In the browser (IE of course), it goes to a reduced window that has the address, "http://platinumantivir.com____" which is about all I can see because it will not allow me to completley open the browser.

I have done a google search on another PC but all I get are links to web sites where they want you to downlaod their software to remove the threat which I cannot do with the wireless connection disabled. And if I let it sit there, those popups keep growing with all sorts of warnings till I have to close the laptop in order to not throw it against the wall!!!!

I have tried to use my AVG ANTIVIR software (which I downloaded from here) but it will not allow you to do a complete scan. In fact, the only thing I could try and do is to do a "select file(s)" scan and I can tell you it is not doing so for it quits after 10 seconds and my C-drive is full!!!

It has been awhile since I backed up my files and would hate to lose them but I need to get in there and get rid of this CRAP!

Here it is almost Christmas Eve and I have presents to wrap (single male parent of two) and I do not have time to do everything and NOW I HAVE THIS PROBLEM! :cry

I will appreciate any and all counsel. In addition, if anyone has a lead on the individuals who perpetrate this crap, I have a posse of guys who would love to pay them a visit.............

I am not illiterate and have built a dozen or so PC's for my family AND maintain a tight control on what I download or go to - PLUS, I use Spybot-Search and Destroy, Spyware Blaster, Ad-Aware, etc., and keep them up-to-date as best I can but this one sure has got me and I am really frustrated, mad and taken aback by its timing.

So, CAN ANYONE ASSIST ME???

Thank you so very much and for all of you who are not invloved in malicious acts like the aforementioned, I wish you a Merry Christmas. For that small minority, be careful when you answer your door!:major

chaslang · Dec 25, 2009

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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platinumantivir *@%$%% is on my laptop and cant get past it!

zettler Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member