Please Advice On A Dell Laptop Stuttering Problem

You don't need to pay anyone to install and run a program that is available for free!! And purchasing a disk for Windows 10 pro would still cost you around $100. See the below link and you will see that the Advanced WindowsCare Personal program is freeware.

http://www.majorgeeks.com/files/details/advanced_windowscare_v2_personal.html

And actually, in the malware removal forum, we strongly recommend against using programs like this as they have sometimes caused more harm then good. Especially registry cleaning which you almost never need and most of what is typically found are not issues anyway.

Updating drivers is something you could easily do yourself and only when necessary to avoid causing yourself unwanted issues.

We can check your PC ( for free ) for malware and other issues and help you clean it ( again for free ) if you wish to see if this is the cause of your problems. If you want to do this then follow the instructions in the below.

Read & Run Me First Malware Removal Guide

If you don't want to run the full malware cleaning process and just want to quickly remove some junk and temporary files then just run CCleaner as shown in Step 5: Temp File/Folder Cleaning ( notice it states only clean temp files and do not clean the registry ) and then run the below to do some addition junk cleaning.

Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

 

You're welcome. Just attach your logs to this thread when you are finished.

 

You said TDSSkiller was empty. What is the below then?

----a-w 274,874 2016-01-07 06:35:29 C:\Users\Ben\Desktop\TDSSKiller_bw20160107.txt

I will look thru your logs in more detail tonight but it does not look like you are having malware problems.

If you boot in Safe Boot mode do you have the same problem?
If you run in normal boot mode but with Avast disabled or completely uninstalled do you have a problem?

 

Were you trying to upload the file that I listed or something else. The one above is 274,874 bytes and is definitely not empty.

Have you tested the other things I suggested because your problem is not due to malware.

 

Interesting. If you double click on the file, does it open up in notepad? We probably don't need this log anyway since all your other logs do not show any malware problems but I'm just trying to debug why you are getting this error message which normally only occurs if the file is 0 bytes in size.

 

Also no malware issues are show.

That IP address has been associated with spammers and other malicious activity which is why you are getting that warning from Malwarebytes. If you believe it is safe you can add it to the exclusions list at your own risk.