Please help Hijack This log

Discussion in 'Malware Help (A Specialist Will Reply)' started by BenF12345, Jan 13, 2006.

  1. BenF12345

    BenF12345 Private E-2

    I have run ad-aware, spybot, microsoft, I have cleared all the temp files and temporary internet files. I work at a law firm and spend probably half my time removing spyware and have never been unable to find a resolution. However, I am stumped here...Please help. There are certain files I know are bad in the system32 folder, but I can't remove them even in safe mode. Thanks
     
    Last edited: Jan 13, 2006
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to MGs!
    Please note that you must follow standard cleaning procedures before posting HJT logs. Also your version of HJT has not been used in close to 2 years. You also do not have HJT installed properly.


    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

    - Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

    Make sure you check version numbers and get all updates.

    - Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


    After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

    Downloading, Installing, and Running HijackThis

    .
     
    Last edited: Jan 13, 2006
  3. BenF12345

    BenF12345 Private E-2

    I ran everything in safe mode. Found CWW, mywebsearch, myway, starware, wild tangent. I ran ad aware and stuff before coming on here so I'm not sure of everything that was found there, but there was a lot. I couldn't run the Panda one. This machine has Norton Anti Virus on it with updated definitions.
    Thanks for your help!!
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You BitDefender log is incomplete. It does not show what and where the infections were found. You must post the complete log for it to be of any use.

    But you still ignored my instructions on HijackThis.
     
  5. BenF12345

    BenF12345 Private E-2

    I am running bit defender again. I'm not sure what I did wrong with Hijack this. I have it in it's own folder now in c:\program files\hijack this and attached the log instead of pasting it.
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

     
  7. BenF12345

    BenF12345 Private E-2

    I download the new one from the link on this site and put it in C:\program files\hijack this
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You mean just now or do you mean previously. There is no way you got 1.97.7 from our download link.

    Check a new log. If it says 1.99.1, then attach it. Otherwise download it again and extract it from the ZIP file. Delete your old version first to avoid a mistake.
     
  9. BenF12345

    BenF12345 Private E-2

  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Perhaps you did but you are still running your old version not the new one. Delete the old hijackthis.exe that is in the folder and then you must UNZIP (that is extract) the new one from the zip file into the folder. Then get a new log.
     
  11. BenF12345

    BenF12345 Private E-2

    Not sure what happened, but here is the new one. FYI, Bitdefender is still running, hasn't found anything yet.
     

    Attached Files:

  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay what I can tell you is that at least part of your problem is a Look 2 Me infection. One of the newer forms that require special removal steps but we have had some luck using SpySweeper so we will try it first. You must use the version given in the link.

    Download, install, update and run this slightly older version of Spy Sweeper: here
    Save the Spy Sweeper log and post it here as an attachment.
    Also post a new HJT log.

    DO NOT DO THE ABOVE WHILE BITDEFENDER IS RUNNING! Either abort BD or what until complete!
     
  13. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Question:

    Do you know what the below are for?

    O4 - Startup: DPMPopup.exe
    O4 - Startup: PurgeEcho2.bat.lnk = PUBLIC\Batch\PurgeEcho2.bat
     
  14. BenF12345

    BenF12345 Private E-2

    Yes they are valid. DPM is a Digital Print Monitor and the other is set up to purge some files.

    I think spysweeper did the trick cause it deleted those files on boot up that I told you I couldn't remove from the system 32 folder. It also found a ton more stuff. Here's the logs. I'm leaving for the day, but I'll be sure to follow up on Monday. Thanks so much for your help. It is greatly appreciated!!!!
     

    Attached Files:

  15. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Some of the items Spysweeper found on your PC are very dangerous and relate to trojans that steal passwords especially to financial institutions. You should consider having ALL passwords changed for all accounts that have been accessed from this PC. The items I'm referring to are:
    ibm00003.exe (ID = 232305)
    ibm00004.dll (ID = 232306)

    These may be part of this: -->>: Malware - Bancos.LU

    You can also have HJT fix the below two lines:

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R3 - URLSearchHook: {B2892222-7C18-11D3-98DC-00A0C9A342AA} - - (no file)

    Other than that your HJT log is clean. As an adidtional precaution you could run the below scan too and post the log. It's up to you. When finished, I would suggest not keeping SpySweeper, Ewido, and MS Antispyware all running as they will put a strain on system resources. Only keep one. SpySweeper (as you may have noticed) is the best but only if you buy it and keep it updated.

    Running Ewido Security Suite and attach the Ewido log
     
    Last edited: Jan 13, 2006

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