Please help!: Non-stop malware on my laptop! Tenths of infections!

Discussion in 'Malware Help (A Specialist Will Reply)' started by Kristen V, Aug 8, 2010.

  1. Kristen V

    Kristen V Private E-2

    I should begin with saying, that my laptop:

    Is cracked all everywhere other than the top left of my screen and am using an external monitor with wireless mouse and keyboard. I mention this because that's the only way I can boot up.

    When the computer says "Windows has shut off unexpect..." And thats all I can read. So through trial and error, I go 'UP' 3 times on the arrow keys, then press 'Enter'. This usually boots it up.

    BUT for some reason when I hear it boot up all of the sudden it turns off. Like right before it goes into the Windows log in screen.

    SO again, thorugh trial and error, I found that disconnecting all of the USB plugs along with the DVI monitor plug, THEN boot it up, it works.

    After that when I see it in the login screen through the part of the laptop screen thats not cracked;
    To use the mouse, speakers, keyboard and monitor, I have to put the laptop to sleep, THEN plug all of the external connections, So when I boot the laptop from sleep it FINALLY brings my to my desktop.
    ______________________________________________________________

    Now that we got the "How I boot my laptop" portion of the problem out of the way:

    I immediately went and purchased "Malwarebytes' Anti-Malware" from their official site. After running a quick scan...NOTHING AGAIN!
    Which is impossible, since I'm getting redirected constantly, and my computer shuts off out of no where with battery full. All this while the CPU is clocking at around 80%-100% all of the time!

    SO, I purchased a lifetime "SUPERAnti-Spyware Professional" subscription.
    And with that, MAN did it find SOO much infections.

    I then heard from my tech-whiz friend that ComboFix is the answer.
    So after he downloaded it to my desktop.

    He shut of all programs and windows, including turning off internet connection.

    When ran the program, the ComboFix progress bar started loading.
    After it was full it then disappeared.

    Then we waited, and waited, then waited some more.

    Finally BLACK, And the lovely 'Blue Screen Crash Dump' flashed and graced my screen.
    This wasn't on just one occurrence, he and I tried ComboFix MULTIPLE times.

    All with the same ending, Crash.
    ________________________________________________

    So he suggested some other program thats similar if not better in most cases:
    'SDFix'

    So after downloading & installing 'SDFix'.
    I ran the 'RunThis.bat' from it's program folder.

    It said you're supposed to run 'SDFix' in 'Safemode'
    by pressing F8 and moving with the arrow keys to highlight the 'Safemode' option before boot up.

    BUT if you remember previously, I can't see anything if it's not on the 1 square inch on the top left corner of my screen.

    So after finding out 'SDFix' is unable to run during normal mode,
    AND that I can't run 'Safemode' due to the circumstances:

    I tried searching how to run 'Safemode' from 'Normalmode' when restarted.

    And found out from BleepingComputer (which didn't respond to my post)
    That theres this Using the System Configuration Tool Method


    BUT theres a warning:
    Basically saying that if you use this method to run 'Safemode' that your malware may be so advance that it will not let you boot up.
    Leaving my computer constantly attempting to boot up in 'Safemode' and restarting. If that would happed, the only way to fix it is to boot it from a CD which I can't do since I need an external monitor to see. :banghead



    I DON'T KNOW WHAT TO DO! :cry
    PLEASE HELP!
    I'D GREATLY APPRECIATE IT. :heart


    THANK YOU IN ADVANCE, AND FOR YOUR TIME ON THIS POST! ;)
     
    Last edited by a moderator: Aug 8, 2010
  2. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Welcome to MajorGeeks!

    NOTES:
    • Please do not insert logs into PHP Code boxes or post large screencaptures. Our procedures state that all logs should be attached.
    • Tracking cookies are not problems.
    • You should not have 2 "real-time" anti-malware blocking appls installed. Choose one and un-install the other now.

    *Until we can remove enough of the malware to restore the use of your laptop's monitor, continue to use the external one.

    Go to TDSSKiller and Download TDSSKiller.zip to your Desktop
    • Extract its contents to your Desktop so that you have TDSSKiller.exe directly on your Desktop and not in any subfolder of the Desktop.
    • Now double click the TDSSkiller.exe file to run it ( if using Vista or Windows 7 do not double click on it but rather, right click and select Run As Administrartor.
    • Allow the application to run and a window will open showing that it is TDSSkiller from Kaspersky
    • Click Start scan
    • It will run rather quickly and will notify you of whether anything is found or not.
    • Follow the instructions to delete/quarantine if asks you what to do when/ if it finds something.
    • Whether an infection is found or not, a log file should be created on your C: drive ( or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )

    Now try running one of the below online scanners:
    Using BitDefender Online Scan
    ESET Online Scanner
    Kaspersky Online Scanner

    Then follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide

    and then attach the requested logs to your next reply when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.
    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    * Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated - our system works the oldest threads FIRST.
     

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