Popups! YUCK!

I am helping a friend of mine fix his computer. He has all these popups that just keep opening whenever it is on the internet. I have done all the scans in the "read this first" tutorial, but they are still coming up. Please help?

Thanks!
Bekka

 

Sorry for the lack of information included above, it had been a few days since I had gone through the steps and hadn't realized which information I had needed to include.

I have now gone back and done the steps over. All of the scans in #5 came back clean. One oddity, Adaware SE told me that my definitions were 51 days out of date, however I had downloaded and successfully installed (so I thought) them about 3 days ago. Curious?

For step #6, I ran Bitdefender and saved the scan results as a text file as instructed (attached). I also ran the Panda ActiveScan, and it came back clean, however I didn't see how to save a log of the scan results. Sorry about that part.

For step #7, I will attach the log in a matter of mere moments....Thanks for you help to this point!

 

Okay, here is the HJT logfile as well as the Bitdefender log file....see Attached!

Any help as to how to proceed would be greatly appreciated!

Thanks,
Bekka

 

Thanks for the response!

Well, I have Run the Disable/Remove Windows Messenger, but the problem continues....

I downloaded and ran the Ewido (log attached) and it said 9 items were found/quarantined.
I ran the WinPFind (log attached).
I ran HJT again as that is what the Ewido instructions said to do (log attached), as well as posting also the Uninstall File Manager listing (attached).

Thanks Again!
Bekka

 

Okay...
I removed "context plus".
I ran the misconfig and selected normal.
I have attached the new logs for HJT and WinPfind.
As for the two programs you mentioned. I don't know what they are, as I said at first I'm helping a friend fix his computer, and while I told him not to use it while I was trying to fix it, he sometimes doesn't listen....But, I don't think he has been using it....so what I'm trying to say is, I don't know what those files are or where they came from.
Thanks for all your help, Hope the new logs help.
Bekka

 

I didn't delete them. I looked for them in the locations that they should be in and I didn't see them. The only thing I deleted was that "context plus" program. I haven't done anything else with the computer before I deleted that, so I don't know what would have caused two files to appear and then disappear. Do you know what kind of files they are? (ie. should I be worried?) There is a wireless network in the house, however there haven't been any other computers hooked up to it for about 2 months. The computer that has the problem is the host computer, and I'm not sure if the network is protected (as it is not my computer). If it is not a password protected network, and someone else is using the connection, could this be causing the problem?

I haven't had the popup problem since deleting the "context plus" program, however when I did the misconfig and now my computer is slow at startup because it seems to be loading a lot of programs (the ones that are minimized at the bottom right of the screen next to the clock), and I think most of them are unnecessary.

I was reading another post, where there was a link to something like a "startup control panel" program that would help you clean up the programs that were automatically started when you started the computer. Could you please post a link to that here if you think it would be helpful. My friend always complains about how slow his computer is and I think that doing some routine cleanup/maintenance would help improve how quickly it works. If you have any tips on that could you please share them or post a link here as well.

Thanks for all your help!
Bekka

 

Okay, I'm going to clean the stuff that was suggested. Still don't know about those two files???? Oh well! We don't even use AOL anymore, he only used it because he had a subscription which was paid for by his father, but his father cancelled, so now it's just internet explorer and comcast (the cable provider), however I don't know how to uninstall all of AOL's components. As for Ewido, no I don't think he's going to purchase it, however Comcast offers a free service McAfee Antivirus. What do you think of this vs. Microsoft Antispyware? Obviously only one is needed, so whichever one you think is best is the one we are going to use.

As for Intel Graphics configuration, I don't even know what programs that is used for. Don't know anything about Creative Sound Blaster's uses either. As for all the other programs, I don't care anything about whether those run at startup. So I will delete those, and wait for more input about the other items.

Thanks!
Bekka