Quicken/Artemis! problem

Hello, gracie312

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
​

 

Hello, gracie312

The below fixes are specific to this member's problem and should only be used for issue(s) on this machine. Also, please do not install any other software while we are still working with you unless instructed. Once we have given you the all clean and final instructions you will be free to install what you want.

*Why do I not see any real-time protection software installed on this machine?

You badly need to increase your installed RAM memory:
Total Physical Memory ------- 384.00 MB
Available Physical Memory -- 90.17 MB

You seem to be downloading and saving files in locations that you should not be saving them to. The below should all be deleted or moved elsewhere.

Code:

2009-01-28 21:46 . 2008-02-05 02:14	2558984	----a-w-	c:\program files\DefragSetup.exe
2008-12-11 21:41 . 2008-12-11 21:40	2110976	----a-w-	c:\program files\PrivateProfileViewer_Install.msi
2008-11-17 20:45 . 2007-04-30 22:22	300272	----a-w-	c:\program files\MySpaceIM_Setup.exe
2008-11-05 06:11 . 2006-03-27 20:33	4900376	----a-w-	c:\program files\LimeWireWin.exe
2008-09-23 19:58 . 2008-09-23 19:57	6397000	----a-w-	c:\program files\verse minder setup.exe
2008-08-23 05:13 . 2008-08-23 05:12	7499056	----a-w-	c:\program files\Firefox Setup 3.0.1.exe
2008-08-19 21:25 . 2006-05-23 15:29	25740144	----a-w-	c:\program files\wmp11-windowsxp-x86-enu.exe
2008-07-28 11:18 . 2008-07-28 11:18	6382088	----a-w-	c:\program files\verseminder setup.exe
2008-02-15 16:15 . 2008-02-15 16:14	2733928	----a-w-	c:\program files\ccsetup204.exe
2008-02-05 04:20 . 2008-02-05 04:20	6193264	----a-w-	c:\program files\fwinstall.exe
2007-11-16 15:51 . 2007-11-16 15:51	1140	            ----a-w-	c:\program files\office1706.reg
2007-11-15 13:12 . 2007-11-15 13:12	1533096	----a-w-	c:\program files\wp6rtf.exe
2007-11-15 13:05 . 2007-11-15 13:05	794792	----a-w-	c:\program files\wp2krtf2.exe
2007-09-12 14:19 . 2007-09-12 14:19	438874	----a-w-	c:\program files\ScriptureSetup.exe
2007-06-02 02:36 . 2007-06-02 02:34	308888	----a-w-	c:\program files\Install_AIM.exe
2007-05-03 20:06 . 2007-05-03 20:06	1544	            ----a-w-	c:\program files\main.ini
2007-03-30 03:03 . 2007-03-30 03:03	2855080	----a-w-	c:\program files\aawsepersonal.exe
2007-03-29 15:38 . 2007-03-29 15:38	553687	----a-w-	c:\program files\jv16_regcleaner.exe
2007-01-31 14:04 . 2007-01-31 14:04	5037072	----a-w-	c:\program files\spybotsd14.exe
2006-12-14 12:39 . 2006-08-02 12:28	5186048	----a-w-	c:\program files\WindowsDefender.msi
2006-09-25 00:13 . 2006-09-25 00:13	5419	            ----a-w-	c:\program files\export92406.qfx
2006-08-31 15:05 . 2006-08-31 15:08	18331	----a-w-	c:\program files\bdscan.txt
2006-08-31 00:28 . 2006-08-31 00:27	16504464	----a-w-	c:\program files\jre-1_5_0_08-windows-i586-p.exe
2006-08-09 17:00 . 2006-08-09 17:00	1415432	----a-w-	c:\program files\frfdownload.exe
2006-08-02 12:21 . 2006-08-02 12:21	7909888	----a-w-	c:\program files\WindowsDefenderX64.msi
2006-08-02 12:18 . 2006-08-02 12:18	2599840	----a-w-	c:\program files\Windows-KB890830-V1.18.exe
2006-07-07 16:22 . 2006-07-07 16:22	11220818	----a-w-	c:\program files\recipemanager_install.exe
2006-07-06 18:41 . 2006-07-06 18:41	1421970	----a-w-	c:\program files\klcodec-272b.exe
2006-07-06 17:04 . 2006-07-06 17:04	1575426	----a-w-	c:\program files\aresultra.exe
2006-07-06 15:50 . 2006-07-06 15:50	674593	----a-w-	c:\program files\20050506090450171_TS-H552B_TS10.zip
2006-07-06 15:38 . 2006-07-06 15:37	1048576	----a-w-	c:\program files\SH-W162C_TS11.bin 7606
2006-07-06 15:35 . 2006-07-06 15:37	769024	----a-w-	c:\program files\sfdnwin.exe
2006-06-21 14:06 . 2006-06-21 14:06	16123176	----a-w-	c:\program files\Install_Messenger.exe
2006-06-15 14:58 . 2006-02-08 14:48	3004	            ----a-w-	c:\program files\export.qfx
2006-06-01 17:05 . 2006-06-01 17:05	13526432	----a-w-	c:\program files\RealPlayer10-5GOLD_rs.exe
2006-05-22 18:36 . 2006-05-22 18:36	14529648	----a-w-	c:\program files\InstallLuxorAmunRising.exe
2006-05-22 14:32 . 2006-05-22 14:32	774144	----a-w-	c:\program files\RngInterstitial.dll
2006-05-22 14:30 . 2006-05-22 14:30	482328	----a-w-	c:\program files\luxoramunrising_comcast_stub.exe
2006-05-06 17:35 . 2006-05-06 17:35	5616888	----a-w-	c:\program files\winamp521_full_emusic-7plus.exe
2006-05-03 21:46 . 2006-05-03 21:46	1515520	----a-w-	c:\program files\wc_01__2_4_4_8_a001.exe
2006-04-22 17:28 . 2006-04-22 17:28	9409224	----a-w-	c:\program files\Install_MSN_Messenger.exe
2006-03-03 02:07 . 2006-03-03 02:07	8898672	----a-w-	c:\program files\pc tools antivirus avinstall.exe
2006-03-01 16:12 . 2006-03-01 16:12	3013740	----a-w-	c:\program files\aida32pe_393.zip
2006-02-18 12:47 . 2005-06-02 23:11	1668	            ----a-w-	 c:\program files\checking .qif
2005-12-16 13:25 . 2005-12-16 13:25	1371888	----a-w-	c:\program files\NSaccsetup.exe
2005-12-03 22:10 . 2005-12-03 22:07	111954	----a-w-	c:\program files\ExcelCalendar.zip
2005-10-03 22:26 . 2005-10-03 22:24	9253800	----a-w-	c:\program files\20051003-006-i32.exe
2005-10-03 22:25 . 2005-10-03 22:25	3220608	----a-w-	c:\program files\rminstall.exe
2005-09-06 23:19 . 2005-09-06 23:19	678400	----a-w-	c:\program files\thecentreofthebible.pps
2005-08-02 01:22 . 2005-05-25 21:50	6860424	----a-w-	c:\program files\MicrosoftAntiSpywareInstall.exe
2005-06-02 23:59 . 2005-06-02 23:59	8219278	----a-w-	c:\program files\RhapsodyReal.exe
2005-05-25 22:58 . 2005-05-25 22:58	4827968	----a-w-	c:\program files\Firefox Setup 1.0.4.exe
2005-05-25 21:51 . 2005-05-25 21:51	9350368	----a-w-	c:\program files\setupeng.exe
2005-05-21 11:47 . 2005-05-21 11:47	2560240	----a-w-	c:\program files\spywareblastersetup34.exe
2005-05-16 21:52 . 2005-05-16 21:52	1383	            ----a-w-	 c:\program files\s RegSrch.zip
2005-04-30 22:15 . 2005-04-30 22:15	466746	----a-w-	c:\program files\defs.zip
2005-04-23 09:11 . 2005-04-23 09:11	906780	----a-w-	c:\program files\wtregcleanersetup.exe
2005-04-04 22:34 . 2005-04-04 22:34	6905704	----a-w-	c:\program files\spywaredrinstall.exe
2005-04-04 22:19 . 2005-04-04 22:18	2498746	----a-w-	c:\program files\spyrem_setup_c.exe
2005-04-03 12:05 . 2005-04-03 12:06	559	----a-w-	c:\program files\fnb040305.qif

Step 1:
Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and continue on.

Step 2:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

Step 3:
Now we need to use ComboFix.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Make sure you have shut down all protection software (antivirus, antispyware, firewall...etc) programs so they do not interfere with the running of ComboFix. *Remember to re-start them before coming back online.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
  If it asks you to overide the previous file with the same name, click YES.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Step 4:
Open CCleaner - select "Cleaner" > "Run Cleaner" <---use this function ONLY!

Step 5:
Now install the latest Sun Java Runtime Environment

Step 6:
Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, use right click and select Run As Administrator).

Please attach the below logs to your next reply:

• C:\MGlogs.zip
• C:\combofix.txt

Make sure you tell me if you had any problems running this procedure and give a description of how things are working now!

dr.m

 

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're in the right place. I haven't had time to read through the whole of the thread however I do know your problems are not malware related. I only help out in malware section.