Random Freezing

Hi and welcome

We are currently reviewing your logs and will get back to you with a set of instructions as soon as possible. Thanks for your patience during this time.

Kes

 

1) You need to make sure your machine is set up for normal boot mode as per requested in the R&R. To see how to do this refer to the following:

Use MSconfig to setup for Normal Startup Mode

2) You still have Spybot Search and Destroy's Teatimer running. To disable it, follow the instructions given in the below link:

How to Disable Spybot's Teatimer


3) Please go to Add or Remove Programs and uninstall the following software:

• Java(TM) 6 Update 11

4) Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {201f27d4-3704-41d6-89c1-aa35e39143ed} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O4 - HKLM\..\Run: [MSConfig] C:\windows\pchealth\helpctr\Binaries\MSCONFIG.EXE /auto

After clicking Fix exit HJT.

5) Now reboot your machine and install the most current and up to date version of Java available here at the below link:

Java Runtime 6

6) Now Run Ccleaner!

7) Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

Thanks
kes

 

checking your logs, will get back to you ASAP

thanks, kes

 

Related to what? It has nothing to do with our cleaning procedures. It must have been missing all along. You need to fix this but it is a topic for the Software Forum but I can refer you to this <click here>

Your logs are clean....

If you are not having any other malware problems, it is time to do our final steps:

1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
7. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

You're very welcome

Which logs, any in particular, or all of them? Are you looking to learn to read logs or do you wish to learn to remove malware? See the below for some useful information.

Thanks for the inquiry; however, you need to have significant Windows OS background as well as training in recognizing malware and the tools used for performing removal techniques. Unless you have already been a recognize expert at some other site, you would have to undergo training before you would be allowed to help at any well known websites that are performing malware removal.

Unfortunately we are too busy to offer training to anyone who is not already a recognized expert. There are a few websites that provide training rooms. The process can take awhile to complete since there is a lot to learn and the people training you are doing it in their free time. Make sure that you are serious about wanting to spend the time to learn and have the time to perform malware removal this because it takes a strong committment. Check out the below sites:

BootCamp

Geek U!

What The Tech Classroom

 

You're very welcome! Here is some further information for you to digest.
Becoming A Malware Forum Helper

Kindest regards
Kes