REALLY weird stuff on my comp --PLEASE help.

Discussion in 'Malware Help (A Specialist Will Reply)' started by split, Feb 7, 2011.

  1. split

    split Private E-2

    Hi, if anyone can help I'd be grateful. I had cacaoweb.exe on my comp for a long time...I think it was screwing with my computer. (It took limits off of megavideo). I could'nt delete it for a while, until I restarted the comp and immedietly clicked delete, I think it worked? But ,....
    --My computer goes from 8 Gigs of free space to 4 after turning on
    --In safe mode it shows 8gigs but in regular it goes down to 4.
    --Tried to install AVG and ad-aware--neither will install.
    --Kaspersky stops scanning, midscan every time, on something like diec2d2....??
    --Used two already installed progs (SpyBot & MalwareBytes Antimalware), they found some stuff and deleted. They were supposed to start on reboot and delete more stuff (progs said) but they didn't.
    --Tried Hijack this, and made a log file? Never did this before.
    Any help appreciated, please please.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:14:32 PM, on 2/7/2011
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v8.00 (8.00.6001.18372)
    Boot mode: Safe mode


    Edit by chaslang: Inline HJT log removed. READ & RUN ME FIRST. Malware Removal Guide sticky not followed.
     
    Last edited by a moderator: Feb 8, 2011
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    It does not really sound like you are having a malware problem. Just sounds like you have a different amount of space being used for your windows system files ( including cache ) in safe mode vs normal bootmode. Also if you are getting down to the point where you only have 4 GB left, you need to cleanup your hard disk or purchase a new larger drive to reinstall Windows on. You cannot efficiently run Windows when hard disk space is getting this low.

    We cannot properly diagnose your PC based on a HijackThis log and what you have stated. If you want to properly check for malware and provide us with adequate information then run the below cleaning process.

    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:
    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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