Recent popup problem

Discussion in 'Malware Help (A Specialist Will Reply)' started by Happy_Macomb, May 22, 2012.

  1. Happy_Macomb

    Happy_Macomb Private E-2

    I have started getting a popup in the bottom right side of my screen that Superantispyware and Malwarebytes are not picking up. Initially it read at the top of the popup: "You are missing a plugin to play videos." (It looked like the screen described on this page: http://www.anvisoft.com/wiki/how-to-remove-you-are-missing-a-plugin-to-play-videos-popup-virus.html) I never accepted the request that I downloado a file.

    I am relucant to try the fix suggested at the wwwanvisoft.com site because I'm not familiar with that site.

    Now the popup just gives me ads, but in the same location on my screen (bottom right). I have the Google toolbar set to block all popups. I am (currently) using IE, and I run SAS professional.

    Has anyone else had this problem, and if so, were you able to fix it?
     
    Happy_Macomb, May 22, 2012
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Major Geeks!

    Please read ALL of this message including the notes before doing anything. Note if you cannot save things in C:\ then just save them to your Desktop. Make sure that you have disable UAC and rebooted first if you are running Windows Vista or Windows 7.

    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.

    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.



    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

    Helpful Notes:


    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:


    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
    ​
     
    TimW, May 22, 2012
    #2
  3. Happy_Macomb

    Happy_Macomb Private E-2

    Thanks -- I can do this -- I've followed your protocal for other computers. I'm just surprised I need to since I've used SAS and Malware Bytes on my computer since the day I purchased it.
     
    Happy_Macomb, May 22, 2012
    #3
  4. Happy_Macomb

    Happy_Macomb Private E-2

    Happy_Macomb, May 23, 2012
    #4
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Let us know if you have any more issues.
     
    TimW, May 23, 2012
    #5
  6. Happy_Macomb

    Happy_Macomb Private E-2

    All is still good!
     
    Happy_Macomb, May 23, 2012
    #6

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds