Scan logs from ReadMeFirst procedure

No logs attached at all.

HOW TO: Attach Items To Your Post

 

I want you to run TDSSKiller so refer to the below for how to do so.

TDSSkiller - How to run


Please also download MBRCheck to your desktop

• Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
• It will show a Black screen with some information that will contain either the below line if no problem is found:
  • Done! Press ENTER to exit...
• Or you will see more information like below if a problem is found:
  • Found non-standard or infected MBR.
  • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
• Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
• MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.

 

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

• R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.seekerbar.com/ie.aspx?tb_id=50154
• O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
• O2 - BHO: (no name) - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - (no file)
• O2 - BHO: (no name) - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - (no file)
• O3 - Toolbar: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
• O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
• O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
• O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
• O15 - Trusted Zone: *.drivecleaner.com (HKLM)
• O15 - Trusted Zone: *.errorprotector.com (HKLM)
• O15 - Trusted Zone: *.imageservr.com (HKLM)
• O15 - Trusted Zone: *.systemdoctor.com (HKLM)

After clicking Fix exit HJT.



Now we need to use ComboFix by sUBs

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

Driver::
Uvdf41
FireFox::
FF - ProfilePath - c:\documents and settings\Will\Application Data\Mozilla\Firefox\Profiles\qxq4frac.default\
Trusted Zone: drivecleaner.com
Trusted Zone: errorprotector.com
Trusted Zone: imageservr.com
Trusted Zone: systemdoctor.com
FF - prefs.js: keyword.URL - hxxp://search.mywebsearch.com/mywebsearch/GGmain.jhtml?id=ZLxdm256YYUS&ptb=Jg18FgpL_MYQ.nqLpt_V6w&ind=2011042422&ptnrS=ZLxdm256YYUS&si=1579&n=77de1276&psa=&st=kwd&searchfor=
Registry::
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{65D886A2-7CA7-479B-BB95-14D1EFB7946A}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D}]

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

But you can via Internet Explorer? :confused

 

Seeking advice from a colleague. Hang in there.

 

I spoke to Thisisu who suspects a hardware problem, so let's do the below.

Reboot the PC before following these next set of instructions:

http://img706.imageshack.us/img706/3941/minitoolbox.gif Use MiniToolBox again...

Checkmark following checkboxes:

• List content of hosts
• List IP configuration
• List Winsock Entries
• List last 10 Event Viewer Errors
• List Devices -> Only Problems

Press Go and attach the result (Result.txt) that pops up. A copy of Result.txt will be saved in the same directory the tool is run.


Download OTL to your desktop.

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Vista and Windows 7 users Right-click OTL and choose Run as Administrator)
• When the window appears, underneath Output at the top change it to Minimal Output.
• Check the boxes beside LOP Check and Purity Check.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

Attach both of these logs into your next reply.

 

We need to run an OTL Fix

• Right-click OTL.exe And select " Run as administrator " to run it. If Windows UAC prompts you, please allow it.
• Copy and Paste the following code into the textbox. Do not include the word Code

Code:

:Processes
:killallprocesses
:OTL
CHR - plugin: My Web Search Plugin Stub (Enabled) = C:\Program Files\MyWebSearch\bar\1.bin\NPMyWebS.dll
:files
C:\Program Files\MyWebSearch
C:\Program Files\Constant Guard Protection Suite
C:\Program Files\SFT\GuardedID
C:\Program Files\Norton Security Suite
C:\Program Files\McAfee
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\NORTON
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WHITE SKY, INC
C:\Documents and Settings\All Users\Application Data\Viewpoint
:services
VETMSGNT
CAISafe
:commands
[EMPTYTEMP]
[RESETHOSTS]
[REBOOT]

• Then click the Run Fix button at the top.
• Click Image.
• OTL may ask to reboot the machine. Please do so if asked.
• The report should appear in Notepad after the reboot. ATTACH that report in your next reply.

Mini Toolbox reports:

So you should do that and let us know how things are.

 

I think you need not resort to such measures. Ask in the software forum before you do anything else. Tell them you cannot see anything in device manager. Here are some links that also might help.

Device Manager empty or blank in Windows?

Device Manager and Network Connections may be blank after you install Windows XP Service Pack 3

Any change?

 

Only follow final steps! Glad to hear everything is working in perfect order again!!!

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're most welcome, Dave! Safe surfing!