Security Virus pls help

ComputerNube · Sep 12, 2010

So just yesterday i got a virus acting like its security and it automatically started downloading on my computer. I immediatley exited out of it but right now it is infecting my computer trying to get me to buy its security. I definatley wont but it is blocking everything i try to do on that user name like avg security. I open it up in safe mode and run a full system scan to get rid of it but at first it says on the main stream scan that all my documents and folders etc... are blocked bc like it doesnt have access in there or something like that. I dont know if it usualy says that but anyways it starts to run the scan and runs all my program files and when its finished the virus is still there. I dont know how to get rid of this one im not finished going through all the steps in the maleware removal forum but i plan to finish that tmw. The virus doesnt affect my other account though only one of them is affected by it.

Kestrel13! · Sep 12, 2010

Complete what you are able to of the below, in safe mode if not normal mode:

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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Security Virus pls help

ComputerNube Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member