services and controller app - Rebbot in 1 minute

Discussion in 'Malware Help (A Specialist Will Reply)' started by Korguinni, Aug 24, 2010.

  1. Korguinni

    Korguinni Private E-2

    Hi there, I've been looking for a solution for this and I'm almost loosing my mind...

    For 5 days now, I have inserted an old CD on my DELL LATITUDE E5400 with some MP3 files and old stuff.
    As soon as I opened a file...BUM....malware and trojans everywhere.
    I managed to clean everything with Malware Bytes but from that moment on I can't connect to the Internet without appearing that Services and Controller App stop working and it starts rebooting in 60 sec.
    I managed to find out that it only occurs with Wireless ON.
    I can connect with my LAN cable and work normally and browsing the WEB as long as I shut down my WIFI switch.
    Since software and hardware is not my cup of tea, is there any good soul that can help me out here?
    Please let me know what kind of logs you want me to attach so someone can have a deeper look....
    Million thanks
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Welcome to Major Geeks!

    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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