Sirefef infection. Help Please

Discussion in 'Malware Help (A Specialist Will Reply)' started by SlickRC, Aug 20, 2012.

  1. SlickRC

    SlickRC Private E-2

    Seems ive been infected by "Sirefef". MSE detects and attempts to remove it which seems to have triggered constant reboots.

    Any and all help is greatly appreciated. Thanks!
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:
    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
  3. SlickRC

    SlickRC Private E-2

    My apologies. I've attached the logs.
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Re-run RogueKiller and run a scan. After it finishes the scan, select the Registry tab and then select any of the below that exist and then click the Delete button.

    Then select the Files tab and if the below exist, click the Delete button again.

    Then immediately reboot your PC.

    After reboot, run a new scan with RogueKiller and save a log as in original instructions and attach the new log.

    Also check for the below two folders ( be careful to match exactly these names ) and delete them if found:
    c:\windows\installer\{72a18a22-4e1a-fb00-2afe-83d73024264b}
    c:\users\rc\appdata\local\{72a18a22-4e1a-fb00-2afe-83d73024264b}

    Also delete all files and subfolders in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
    C:\WINDOWS\Temp
    C:\Users\RC\AppData\Local\Temp

    Now uninstall the below programs:
    Conduit Engine
    Java(TM) 6 Update 29

    Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the new RogueKiller log
    • C:\MGlogs.zip
     

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