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If you suspect malware...

Welcome to the Malware Removal Forum.

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
​

 

And how are you getting on?

 

Just how many threads do you have open in malware removal forum for one single computer? Or is the thread you have with TimW a separate machine? :confused

 

So your last post here in this thread except for today was 27th July.... are we going to be able to crack on and get on with it asap, because dragging it out makes my job more difficult. No offence meant here, just wanted to point that out.

 

Excellent. I shall be here waiting and ready to review your logs when you attach them.

 

I do not wish to see a log from Ccleaner. Continue on.

 

Excellent. Keep going. Attach the rest of the logs all in one shot rather than single posts.

 

Please attach the requested log from RogueKiller.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.conduit.com/?ctid=CT3...M=2&UP=SP30379A14-0BC5-4109-8384-21E8EDFF448B
R3 - URLSearchHook: BlueSprig Toolbar - {15BB261B-E6BD-4D21-BA28-5EBD82BD1499} - C:\Program Files (x86)\BlueSprig Toolbar\IE\7.6\bluesprigToolbarIE.dll
R3 - URLSearchHook: KeyBar 2.1 Toolbar - {cef81415-2059-4dd5-9829-1aef3cf27f4f} - C:\Program Files (x86)\KeyBar_2.1\prxtbKeyB.dll
O2 - BHO: BlueSprig Toolbar - {15BB261B-E6BD-4D21-BA28-5EBD82BD1499} - C:\Program Files (x86)\BlueSprig Toolbar\IE\7.6\bluesprigToolbarIE.dll
O2 - BHO: Slick Savings - {34A0D84B-CDDC-4EC4-AFDD-4F1DDE1D14E5} - C:\Users\HP\AppData\Roaming\Slick Savings\Coupons.dll
O2 - BHO: Define - {B78F92C8-DEB3-11E2-9A0A-FB64281D6ADE} - C:\Users\HP\AppData\Local\DefineExt\temp.dat
O2 - BHO: KeyBar 2.1 - {cef81415-2059-4dd5-9829-1aef3cf27f4f} - C:\Program Files (x86)\KeyBar_2.1\prxtbKeyB.dll
O3 - Toolbar: BlueSprig Toolbar - {15BB261B-E6BD-4D21-BA28-5EBD82BD1499} - C:\Program Files (x86)\BlueSprig Toolbar\IE\7.6\bluesprigToolbarIE.dll
O3 - Toolbar: KeyBar 2.1 Toolbar - {cef81415-2059-4dd5-9829-1aef3cf27f4f} - C:\Program Files (x86)\KeyBar_2.1\prxtbKeyB.dll
O4 - HKLM\..\Run: [SearchSettings] "C:\Program Files (x86)\Common Files\Spigot\Search Settings\SearchSettings.exe"
O4 - HKLM\..\Run: [SearchProtectAll] C:\Program Files (x86)\SearchProtect\bin\cltmng.exe
O4 - HKCU\..\Run: [ConduitFloatingPlugin_ihogoofdaifgdkdilopkeahfcnifkajn] "C:\Windows\SysWOW64\Rundll32.exe" "C:\Program Files (x86)\Conduit\CT3309656\plugins\TBVerifier.dll",RunConduitFloatingPlugin ihogoofdaifgdkdilopkeahfcnifkajn
O23 - Service: Search Protect by Conduit Updater (CltMngSvc) - Conduit - C:\Program Files (x86)\SearchProtect\bin\CltMngSvc.exe

After clicking Fix, exit HJT.

Now uninstall the below programs:
BlueSprig Toolbar v7.6
KeyBar 2.1 Toolbar for IE
Search Protect by conduit
Viewpoint Media Player

Now install the current version of Sun Java from: Sun Java Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.


Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
 
:Services
CltMngSvc
 
:Files
C:\Program Files (x86)\BlueSprig
C:\Program Files (x86)\BlueSprig Toolbar
C:\Program Files (x86)\Conduit
C:\Program Files (x86)\KeyBar_2.1
C:\Program Files (x86)\SearchProtect
C:\Program Files (x86)\Common Files\Spigot
C:\Users\HP\AppData\Roaming\SearchProtect
C:\Users\HP\AppData\Roaming\Slick Savings
C:\Users\HP\AppData\Local\DefineExt
C:\ProgramData\Conduit
C:\Windows\TEMP\*.*
C:\Users\HP\AppData\Local\Temp\*.*
 
:Reg
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"ConduitFloatingPlugin_ihogoofdaifgdkdilopkeahfcnifkajn"="-
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
"SearchSettings"=-
"SearchProtectAll"=-
[HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\currentVersion\Run]
"SearchSettings"=-
"SearchProtectAll"=-
[HKEY_USERS\S-1-5-21-3259762365-1779644872-1986605294-1000\Software\Microsoft\Windows\CurrentVersion\run]
"ConduitFloatingPlugin_ihogoofdaifgdkdilopkeahfcnifkajn"=-
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{15BB261B-E6BD-4D21-BA28-5EBD82BD1499}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{34A0D84B-CDDC-4EC4-AFDD-4F1DDE1D14E5}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B78F92C8-DEB3-11E2-9A0A-FB64281D6ADE}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{cef81415-2059-4dd5-9829-1aef3cf27f4f}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{15BB261B-E6BD-4D21-BA28-5EBD82BD1499}"=-
"{cef81415-2059-4dd5-9829-1aef3cf27f4f}"=-
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{26528B36-1695-4908-84F2-6E570AAAAB86}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}]
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{6A1806CD-94D4-4689-BA73-E35EA1EA9990}"
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{26528B36-1695-4908-84F2-6E570AAAAB86}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{318060EB-2A35-434D-AF60-74A01DDA84A6}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{CCC7A320-B3CA-4199-B1A6-9F516DD69829}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}]
:Commands
[purity]
[EmptyTemp]
[start explorer]

[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.


Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXTlog
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Can you follow ALL of Chaslang's instructions, please! Thanks.

 

We also need to see the logs from running JRT and MGTools please....

 

You're welcome.

Try the below.


Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Is it gone now?


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove them, you can delete these files now.
8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
9. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. Surf safely!