software wont run.

lltytgbr · Feb 25, 2006

hi.

ever since yesterday, my computer has been freezing when im using simple applications like IE & Notepad.
I even tried closing some of the heavier ones like itunes or Photoshop but it'd always freeze for about 10 seconds if i was on a website. i'd have to close it & open again.

i tried running adware. the splash screen said 'loading defenitions' but the program never opened. i downloaded (just as i was typing this, it froze.) spysweeper & spyware doctor. the installation screen came up but didnt last very long before it disappeared.

can anyone tell me why it'd doing this? any other programs i can use? should i try safe mode?

thanks a lot for any help.

chaslang · Feb 25, 2006

Yes check the behavior of your system in safe mode and let us know how it works.

lltytgbr · Feb 25, 2006

i installed both when i was on safe mode. however i couldnt delete what was found because i couldnt register.
i ran adaware & deleted what was found.

came back on normal mode & neither one of the programs would run.

im now running norton.

any idea what i can do to get rid of whatever is doing this to my computer?

bjgarrick · Feb 25, 2006

Please see the below thread on how to install and run Ewido Anti-Malware.

Running Ewido Anti-Malware...

lltytgbr · Feb 25, 2006

yeah i've had trouble with spyware before & had to download ewido. the trial has expired.

it was actually the first spyware program i tried running.

bjgarrick · Feb 25, 2006

Okay, run the scans below in Safe Mode if you can.

6: Online Virus And Trojan Scanning

Please run the below two online scanning tools and make sure you save and attach the logs later to any request for help that you post. From step 5 you should already be in safe mode but you will need to reconnect your cable now and possibly reboot and choose Safe Mode with Networking Support. If you cannot connect in safe mode for any reason (like dial-up users), run the online scanners in normal boot mode. You will need to use Internet Explorer to run these online scans.

*** MAKE SURE YOU RUN BITDEFENDER BEFORE PANDA ACTIVE SCAN ***

Bitdefender agree to the license and then select Scan. Once Bitdefender completes the scan:

Click-on Click here to view the report

When the window comes up with the report. Click File, Save As.... and then change the Save as type to Text File (*.txt)

Change the file name to something short like bdscan1.txt

Then save it to your Desktop or anywhere else you can find it to upload here as an attachment.

Post the bdscan1.txt file as an ATTACHMENT.

Panda ActiveScan It will only fix certain viruses and trojans. Most items found will not be fixed. When it finishes the scan click on See Report . Then in the next window click Save Report. The default report name is Activescan.txt. Just save it where you can find it so you can attach to your message when you begin a thread with a request for help.

Click to expand...

chaslang · Feb 25, 2006

bjgarrick said:

Okay, run the scans below in Safe Mode if you can.
Click to expand...

Based on the lltytgbr's first message stating the below, this will not be possible. That is what I did not just ask lltytgbr to run the READ & RUN ME.

ever since yesterday, my computer has been freezing when im using simple applications like IE & Notepad.
I even tried closing some of the heavier ones like itunes or Photoshop but it'd always freeze for about 10 seconds if i was on a website. i'd have to close it & open again.
Click to expand...

If it is possible to run step 6 of the READ & RUN ME then actually ALL steps should be completed.

This is the exact reason why I never add Ewido or SpySweeper to the READ & RUN ME. Once they have been used in the past and have expired, they are now of no use.

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software wont run.

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chaslang MajorGeeks Admin - Master Malware Expert Staff Member

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bjgarrick MajorGeeks Admin - Malware Expert

chaslang MajorGeeks Admin - Master Malware Expert Staff Member