Something Going On!

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

- Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

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That was more than likely a false positive. It probably detected some virus description info in the mwav.exe file.

Where is the PandaActiveScan log?

 

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O16 - DPF: ppctlcab -
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} -
O16 - DPF: {D1E7CBDA-E60E-4970-A01C-37301EF7BF98} -

After clicking Fix, exit HJT.

There are no malware items present in your HJT log. Your comment about programs look for access to the internet is just normal behavior. Just either allow or deny (as appropriate) and tell your firewall to always take the same action.

 

Yes it is true that some users will not know whether to allow or deny access to the internet. When in doubt, always deny and tell it to always do the same to avoid it from always happening. You can always just open ZA and change the deny to approve.

Loopback is just a local IP address for your PC which is 127.0.0.1

Normally programs like word/excel etc do not require access to the internet accept to possibly check for updates or if you were doing printing over the net. So you can just deny them. If you were getting requests for them while they were not running, that is unusual and perhaps something else is at play. Are you getting requests when they are not running? Are you sure the some application like Office is not running and looking for updates?

If you had CCleaner set to automatically check for updates, it will obviously need internet access to do that. The same goes for any other program trying to autoupdate.

 

Are you sure it was Ccleaner trying to contact you bank? Do you have it in a log?
Ccleaner will only try to look for updates for its own software. I'm not wondering if anything else is hiding. I'm going to give you something else run further down.

What direction was the "cache1.ntli.net" communication? You said a source of that URL so I assume it was incoming. Is that correct? If so, you got on someones list at some point before being properly protected. How do you connect to the internet (dial-up, DSL, cable)? And do you use a router?


Run the below and attach the log:

Running Ewido Security Suite

 

When and why did you enable Spybot's Teatimer? Disable it and then use HJT to fix the below lines that I asked you to fix earlier in message # 5. They are still here.
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O16 - DPF: ppctlcab -
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} -
O16 - DPF: {D1E7CBDA-E60E-4970-A01C-37301EF7BF98} -

Then reboot and post a new HJT log.

Yes a router is a very good idea. You should get one.

 

That's better! Are you still having any problems?

I have a feeling that "cache1.ntli.net" may be related to your ISP. Are the messages being sent ICMP traffic? That's called a ping. Sometimes your ISP will ping you to see if your connection is active. The actual URL may be more that just "cache1.ntli.net"

 

Similar to what I suspected, it is your ISP's Domain Name Server.

194.168.8.100 is probably the IP address of your PC and the port (53) is for a DNS.

See: http://www.linklogger.com/TCP53.htm

 

You're welcome!

If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!