Hi, Im running a 32 bit version of Windows XP on a 3 year old Compaq computer that I recently discovered was being used by my children 9 and 7. I have to hand it to them for getting that one by me! Now I've got floating ads bouncing around the screen. I had Norton, which I resubscribed to, but it won't update its virus definitions. I cannot run MalwareBytes, even after changing the name of the .exe file. I read and completed the steps (minus the Malwarebytes scan) and the logs are attached. My start bar turns white, my PC doesn't recognize that I have a sound card and my browser is frequently hijacked to sales sites - they vary, or shows an error message - the vary as well - mostly just "file not found". It occasionally reboots itself - suprise! The sound plays sometimes. I cannot find the Superantispyware log in my C drive. My patience runs thin. I think the Major has his work cut out for him, as this Private is ready to surrender.:-D Thank you for any and all help you can offer!! Sincerely, GoofyRocks!