Svchost errors, grey taskbar, no internet.

Welcome to Major Geeks!

It does not look like you are having malware problems. Many of the old files/programs that you have are just falsely being detected as problems since they are unknown. I assume you meant the Amiga stufff is something you know about.


You may just be having problems with windows itself, however let's run a couple more scans just to be safe.


Download TDSSKiller from Kaspersky to your directly onto your Desktop

• Now double click the TDSSkiller.exe file to run it ( if using Vista or Windows 7 do not double click on it but rather, right click and select Run As Administrartor. )
• If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123tdk.com).
  • If you do not see the file extension, please refer to: How to view hidden, system files & folders!
• Allow the application to run if prompted by Windows or any security programs you have installed
• It will start the scan and run rather quickly and will notify you of whether anything is found or not.
• Follow the instructions to delete/quarantine if asks you what to do when if finds something.
• Whether an infection is found or not, a log file should be created on your C: drive ( or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )

Now run this Using ESET's Online Scanner and attach the log from ESET.

 

Excellent.

Skip the ESET scan and see if you can run ComboFix and attach that log.

 

You're welcome. We need to restore the hwinterface.sys file and registry entries that ComboFix deleted as these are for your parallel port. I need a new MGtools log before we can do this, so please do the below.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\MGlogs.zip

 

Okay some info that is normally saved into the MGlogs.zip file is not getting put there for some reason. So I will need you to provided me with some info. Please get copies of the below two files and put them into a ZIP file and attach this ZIP file to your next message.


C:\Qoobox\Quarantine\Registry_backups\Legacy_hwinterface.reg.dat
C:\Qoobox\Quarantine\Registry_backups\Service_hwinterface.reg.dat

 

So what was it that you were attaching? Were you creating your own file instead of attach what was requested?????


Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. You may get a message indicating that not all of the items could be added to the registry.



Now we need to use ComboFix to DeQuarantine a file that it should not have removed.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named C:\DeQuarantine_log.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\DeQuarantine_log.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

The instructions told you not to look in the MGtools folder. C:\MGlogs.zip is automatically made and that is the log to attach.

Yes that is what I was hinting at.

Just continue.

 

The file ComboFix removed is in the below folder and was renamed to have .vir extension appended:

C:\Qoobox\Quarantine\C\WINDOWS\system32\drivers\hwinterface.sys.vir


You can simply copy this file back to the C:\WINDOWS\system32\drivers folder and just remove the appended .vir extension after copying it.

 

You're welcome.

Not sure how it disappeared! But maybe when you tried to run the DeQuarantine, it sounded like ComboFix uninstalled itself because you say ComboFix.exe disappeared.


Please run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below log:

• C:\MGlogs.zip

 

Your logs are clean.

Yes it was there before. It is part of Windows and required. You cannot delete it. You may have never noticed it because you had system files hidden in the past.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!