System cache leak.

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
​

 

Please complete all of the instructions I gave to you. The files Avast is complaining about are system files. Whether they are really infected or not remains to be seen.

 

Please click Start, Run, and enter cmd and click OK. This will open a command prompt window. Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The purple is merely informational.

cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
GetRunKey <-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
ShowNew <-- this will try to run all another scan from MGtools. Tell me what error messages, if any, you see.

Not sure what you mean by this. If you are referring to Virtual Memory, this is not a problem for the malware forum.

The logs you have attached thus far do not indicate any malware problems. When we get logs from the MGtools scans, we may also see that it is not showing any malware.

 

This is not likely to be a malware problem especially since your logs are all clean. You should post in the Software Form. My guess is that you changed the Performance settings to allow System Cache to use all available memory.

Open Control Panel -> System-Applet -> Advanced-Tab -> Performance-Settings-Button -> Advanced

And then check to see what option you have selected un Memory usage.

 

Both options set to performance of what? There are two selections in each area.


I believe you are misinterpreting the info. The Commit Charge info showing 7500M is just a total of your Virtual Memory and Total Physical Memory. Since you have 3 GB of real memory and say you set your virtual memory to 4600M, 7500 M is about the correct number you should see at the bottom of the Task Manager window which is what yours shows. A simple explanation of this can been seen here: http://en.wikipedia.org/wiki/Commit_charge

You should post in the Software Forum. This is not a malware forum topic.

 

You're welcome.

I would like to see a complete log from MGtools before I give you final cleanup instructions. So please do the below.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\MGlogs.zip

 

These logs are clean too, but you should consider removing those items you put in the Trusted Zone. We don't recommend putting anything in the TZ unless absolutely necessary and it is rarely necessary. I have never once needed anything in the TZ.

You may also want to test what happens by uninstalling Spyware Terminator. Other than that, if you still have an issue, post in the Software Forum.


Since you are not having malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. Surf safely.

 

I was just searching thru your logs again in even more detail and a file has triggered my curiosity. Do you see the below file?

C:\windows\uccspecb.sys

It is showing as a hidden file and drivers do not belong in the Windows root folder. Can you get properties info on this file?

 

Any change after a reboot?

The RZ should be extremely large. These are entries put in place by programs like Spybot, SpywareBlaster, and many others to protect you from bad sites. You don't need to worry about these.

 

You're welcome. Hopefully you can find a solution in the Software Forum. You need to post something that actually illustrates the problem though. i.e., Logs/snapshots from when you are having the problem.

 

Would not be of any use at all.

A snapshot of Task Manager's running processes and also of the Performance screen would potentially be useful and point out what you think is a problem on the screens. Also snapshot your Performance Options and Virtual Memory screens settings from My Computer so people know how you have things setup.

Also a significantly better tool than Task Manager could be used to show processes. One that even allows creating a full log like Process Explorer



I would suggest coniguring it to show additional info like below and get a log after selecting any process that seems to be using a lot of memory or a lot of CPU time. The example below select explorer.exe but you could select any process. Give it a try before you need it so you understand how it works.

• configure some options:
  • Click View and select Show Lower Pane. And where it says "Lower Pane View" make sure DLL's is checked.
  • Now click on explorer.exe.
  • Now also under the View menu choose "Select columns" and put a check mark on "Image Path".
• Now click on File and then Save As. And save the process list.
• Post it back here as an attachment.

 

No! I was just explaining how to do it for your benefit. Post it in the Software Forum when you have the problem occurring.

 

You're welcome. Surf safely and good luck with your problem.