System Locking Up, Suspect malware

Discussion in 'Malware Help (A Specialist Will Reply)' started by Court_Jester, Aug 9, 2013.

  1. Court_Jester

    Court_Jester Private E-2

    Approximately one week ago, my HP Laptop started having issues. Specifically, within 10 minutes of boot, usually during web browsing, the system would become unresponsive. Everything would freeze for 3-5 minutes. It would recover, and then often freeze again, with a "Firefox (or Chrome, or IE) unresponsive" message. When not frozen, all systems seem to be operating normally, good video, good audio, good game graphics, etc. After 3 or 4 lock ups, it seems to settle down.

    Prior to today, I have run updated AVG and then Norton antivirus, as well as Spybot, Search and Destroy, without correcting the issue. This evening, I have completed the Malware Removal procedures from http://forums.majorgeeks.com/showthread.php?t=139681 . Still having the issues. Frustration is high.

    The Log Files are attached. Any assistance will be appreciated.

    Jester
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Those logs are clean. :) I suggest you post in the software forum for further assistance.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Press and hold the Windows key http://forums.majorgeeks.com/chaslang/images/Windows_Logo_key.gif and then press the letter R on your keyboard. This opens the Run dialog box.
      • Copy and paste the below into the Run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove them, you can delete these files now.
    8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    9. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
  3. Court_Jester

    Court_Jester Private E-2

    Thank You, Kestrel. I'll head over that way and see what can be done.
     
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Most welcome, best of luck! :)
     

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