Text Enhancer Malware Removal - Help!

Discussion in 'Malware Help (A Specialist Will Reply)' started by samimi, May 20, 2012.

  1. samimi

    samimi Private E-2

    Have "text enhancer" malware and I am unable to remove uTorrent browser bar from add/remove programs.

    When trying to remove the uTorrent browser bar, it says, "could not find Install .log"

    Have already run Spybot Search and Destroy and CCleaner a few times, no luck!

    Highjackthis log attached.

    Please and thank you for your help!
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Welcome to the Malware Removal Forum.

    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
  3. samimi

    samimi Private E-2

    Attached is:

    SASlog.txt log from SuperAntiSpyware.
    Malwarebytes Anti-Malware log
    ComboFix.txt
    MGlogs.zip


    I had an error running RootRepeal, "Attempt to write address: 0x013c4000"

    It created a crash report:

    ROOTREPEAL CRASH REPORT
    -------------------------
    Windows Version: Windows Vista SP1
    Exception Code: 0xc0000005
    Exception Address: 0x00429d13
    Attempt to write to address: 0x01384000
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Java(TM) 6 Update 29 <--- uninstall outdated java.

    uTorrentBar Toolbar <--- To uninstall this try the below.

    Try Revo Uninstaller.
    Choose the option on the bottom of the list (#4). Be very careful while deleting the bolded registry items ONLY!! This software will create a system restore point for you as well prior to uninstalling a software program.

    Do you use a browser plug in called Game Play Labs?

    Reboot your machine and install the most current and up to date version of Java available here at the below link:

    Java Runtime 6
     
  5. samimi

    samimi Private E-2

    No, I don't. The text enhancer came after the utorrent toolbar installed.

    I've done everything you mentioned, and have attached a screen shot of the "text enhancer" that is still present.

    I only have 2 plug-ins/extensions for Chrome, which is DivX and Vid-Saver.
     

    Attached Files:

  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Does this only occur when using Chrome, or does it also happen with Mozilla Firefox and IE?
     
  7. samimi

    samimi Private E-2

    Yes, it happens on all my browsers....chrome, firefox and IE
     
  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

  9. samimi

    samimi Private E-2

    It seems it was attached to the Vid-saver add-on.

    I removed it and Text Enhancer is gone!

    Thank you!

    But then Vibrant pop up ads became visible, but I managed to remove that as well.

    ...How can I be sure there are no more add-ware/maleware on my computer?
     
  10. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    I wasn't seeing any other issues. Do this and let me have a final check of the latest logs.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.
     
    Last edited: May 28, 2012
  11. samimi

    samimi Private E-2

    Sorry for the delay, attached is the C:\MGtools\GetLogs.bat

    Hopefully we've killed everything...
     

    Attached Files:

  12. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Delete these folders.

    • C:\Users\Shahab\AppData\Local\Conduit
    • C:\Program Files\Conduit

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     

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