TROJ_CHOPHAR.A : I've Posted Everywhere, and I can't get help..

Welcome to MG's!

Please follow our standard cleaning procedures which are necessary and required for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

- Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

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Hmmm! HJT is unable to get your IE version! Something is wrong with your install. When is the last time you went to Windows Update and got your required updates.

I see errors posted for BitDefender but it appears that you did not try PandaActiveScan. Is there a reason?

Is the version of SpySweeper you are running a paid version? Does it scan as well as fix? What version is it?

For all OS types, make sure viewing of hidden files is enabled (per the tutorial).

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O18 - Filter: text/html - (no CLSID) - (no file)
O18 - Filter: text/plain - (no CLSID) - (no file)
O20 - Winlogon Notify: browsela - C:\WINDOWS\system32\browsela.dll
O20 - Winlogon Notify: msupdate - C:\windows\SYSTEM32\msupdate32.dll
O20 - Winlogon Notify: ssldr - C:\windows\SYSTEM32\ssldr32.dll


After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\WINDOWS\system32\browsela.dll
C:\windows\SYSTEM32\msupdate32.dll
C:\windows\SYSTEM32\ssldr32.dll

Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.
Now run Ccleaner (installed while running the READ ME FIRST).

Now reboot in normal mode. And continue on to run the steps in the below link and post the Ewido log:

Running Ewido Security Suite

Afterwars make sure you are in normal boot mode and attach a new HJT log. Also tell us how things are working.

Reminder Note: Once we have determine you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Removing IE is definitely a no no! You will not be able to get your Windows updates. IE is an integral part of the OS and ties into Windows Explorer. Possibly a reason for your errors. You should get IE reinstalled and just not use it except as necessary. This however is not a malware forum topic.

You are still infected!

 

Some of the items you have are keyloggers know to steal passwords. You really need to use a different PC or the telephone to change all passwords for all user accounts. Especially (obviously) financial institutions. See: Malware - Bancos.LU

This stuff shows in your Panda log. I'm surprised that Ewido is not finding it and deleting. You must have an outdated version or the definitions are not current.

Manually delete all the files shown in the Panda log and then do a new Panda scan and attach the log.

 

Also have HJT fix the below line:

O20 - Winlogon Notify: browsela - C:\WINDOWS\system32\browsela.dll

You also need to empty your Trend Micro\Internet Security QUARANTINE folder. That is why your BD log is so long.

Also even though we are not finished, you should go to step 1 of the READ & RUN ME and disable System Restore (do not reenable yet). We need to get rid of all the bad stuff you have saved in System Restore.

 

Did you delete the below that were in the Panda log. If not, please delete them.

Adware:adware/adsmart Not desinfected C:\WINDOWS\SYSTEM32\vx.tll
Adware:adware/cashdeluxe Not desinfected C:\WINDOWS\SYSTEM32\wlo32.ini
Adware:adware/cws.searchmeup Not desinfected C:\WINDOWS\ms1.exe
Adware:adware/secure32 Not desinfected C:\WINDOWS\secure32.html

 

Let's see if we can fix the problem with:

O20 - Winlogon Notify: browsela - C:\WINDOWS\system32\browsela.dll


Okay let's use my older manual approach. Start by downloading two tools we will need:

- Process Explorer 9.2

- Pocket KillBox

Extract them to there own folder somewhere that you will be able to locate them later. You should print or save the below locally, so you can refer to them while offline. You must exit all browsers before running the below steps and it would be best if you actually physically unplug your cable to the internet, reboot, and do not run anything but what I give you to do. Also it would be good to exit all processes and items in your System tray.

Do the above before continuing! Okay unplug your cable now.

Make sure you have rebooted in Normal Mode (do not open any other processes)

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of browsela.dll once and then click the kill button. After you have killed all of the browsela.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Next double click on explorer.exe and again click once on each instance of browsela.dll and kill it.

Now just exit Process Explorer.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O20 - Winlogon Notify: browsela - C:\WINDOWS\system32\browsela.dll


Copy the bold text below to notepad. Save it as fixme.reg to your desktop.
Be sure the "Save as" type is set to "all files"
Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox:
Choose Tools > Delete Temp Files and click OK.

Run Killbox.exe. Paste the below filename into KILL BOX. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click YES and it will reboot.

C:\WINDOWS\system32\browsela.dll

If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself.

After reboot post a new HJT log and tell me how the steps went. If it does not work this way, we may need to try the procedure from safe mode.

 

Well it looks like you're in good shape now. To help keep you clean, work thru the below. The first step in this link is Windows Update and maybe that will fix your IE problem with no version info. Otherwise you may need to reinstall. The Software Forum would be a better place to discuss a reinstall of IE.

How to Protect yourself from malware!

 

Well if it runs and you can surf I would say it is working?

You can get the version from inside of IE. Just click Help, About Internet Explorer

Also you can see it in a HijackThis log. Look at how your log previously looked. The 3rd and 4th lines were:
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!

 

Well you got Win XP SP2 to install. You just did not get your IE fixed. You should look at it when you run IE and see what it says. Also you show pursue getting this fixed in the Software Forum.