Trojan:DOS/Alureon.E

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by JaiJay, Jan 15, 2012.

  1. JaiJay

    JaiJay Private E-2

    My Dell Inspirion 1750 laptop has been infected with Trojan:DOS/Alureon.E virus I've tried all I can to remove it but it just won't go and I get redirected to websites that I don't need, my computer audio and video sounds keep distorting and cutting off in and out whenever am listening to something, I didn't have that before, it just started when my laptop got infected with the virus, also Error code:0x80501001 PLEASE HELP, thanks.

    I have tried using MSE to remove it but its still there, please somebody help, thanks in advance.

    JaiJay
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    I want you to run TDSSKiller so refer to the below for how to do so.

    TDSSkiller - How to run


    Please also download MBRCheck to your desktop
    • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
    • It will show a Black screen with some information that will contain either the below line if no problem is found:
      • Done! Press ENTER to exit...
    • Or you will see more information like below if a problem is found:
      • Found non-standard or infected MBR.
      • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    • Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
    • MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.

    Now do not stop...just continue on with the below and attach all the logs once you have ran everything.



    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
  3. JaiJay

    JaiJay Private E-2

    These are the Logs from the *READ & RUN ME FIRST*
     

    Attached Files:

  4. JaiJay

    JaiJay Private E-2

    THESE ARE THE REST OF THE LOG FILES, thanks.
     

    Attached Files:

  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You need to re run TDSSKiller and let it quarantine/delete or cure the above. Careful to leave all the other entries alone.

    Now attach the new log and tell me if the redirection has now ceased.
     
  6. JaiJay

    JaiJay Private E-2

    This is the second TDSSKiller you wanted me to run I quarantined it, because it was the options of quarantine, skip or delete also I attached a screen shot of MSE whenever I try using it to clean the computer, thanks in advance.
     

    Attached Files:

  7. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Preferably from a clean computer, I need you to download: gparted-live-0.11.0-7.iso (114 MB)
    Create a bootable CD for GParted. You can useImgBurn to accomplish this.
    If you need help on how to use ImgBurn, please view this guide by dr.m -- Using ImageBurn to Burn an ISO image
    Now boot off of the newly created GParted CD.
    http://img717.imageshack.us/img717/6546/gpartedsplash01107.th.png
    You should be here...
    Press ENTER
    http://img819.imageshack.us/img819/7286/gpartedkeymaps.th.png
    By default, do not touch keymap is highlighted. Leave this setting alone and just press ENTER.
    http://img404.imageshack.us/img404/9840/gpartedlanguage.th.png
    Choose your language and press ENTER. English is default [33]
    http://img140.imageshack.us/img140/7958/gpartedgui.th.png
    Once again, at this prompt, press ENTER
    You will now be taken to the main GUI screen below
    http://img32.imageshack.us/img32/1122/gpartedo.th.png
    According to your logs, the partition that you want to delete is 1016KB (1,040,384 bytes)
    Click the trash can icon to delete and then click Apply.
    You should now be here confirming your actions:
    http://img233.imageshack.us/img233/1533/gpartedsteps.th.png
    Now you should be here:
    http://img696.imageshack.us/img696/8471/gpartedsuccessclose.th.png
    Is boot next to your OS drive? According to your logs, your OS drive is the 283.40 GB sized partition.
    http://img194.imageshack.us/img194/7753/gpartedboot.th.png
    If boot is not next to your OS drive under Flags, right-mouse click the OS drive while in Gparted and select Manage Flags
    In the menu that pops up, place a checkmark in boot like the picture below:
    http://img196.imageshack.us/img196/3483/gpartedmanageflagsboot.th.png
    Now press the Close button to save these changes.
    Now double-click the http://img822.imageshack.us/img822/641/gpartedexit.png button.
    You should receive a small pop up like this:
    http://img88.imageshack.us/img88/8986/gpartedexitreboot.png
    Choose reboot and then press OK.

    Now reboot from the Windows 7 Recovery Disc and execute the following commands:
    • bootrec /fixmbr
    • bootrec /fixboot
    • exit
    Once back in Windows...
    http://img707.imageshack.us/img707/6703/generalxpicon.gif Re-run another scan withMBRCheck and attach its latest log. (How to attach)
     
  8. JaiJay

    JaiJay Private E-2

    This is the MBRCheck log attached, thanks very much for all your help and timely response, this site rocks and ur the best.
     

    Attached Files:

  9. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You're very welcome. :) Is everything running as it should be now?
     
  10. JaiJay

    JaiJay Private E-2

    :) Yes everything is running safely as it should, once again thanks.
     
  11. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required (If we renamed it please rename it back to Combofix.exe.
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     

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