Trojans that no AV software can remove

floral · Nov 2, 2010

Hi guys. A couple of days ago I got rogue alerts masquerading as Microsoft Security Essentials every time I opened a browser. They'd say a threat had been detected and I should clean my computer. I ran Malwarebytes, it found trojan.downloaders and trojan.fakealerts. I removed them, rebooted, and reran the scan. The scan then picked them up again. To get the fake alerts to stop so I could get on the internet, I looked in processes and ended "hotfix.exe" which solved that issue. Since I ended it, it has not recurred. However, every time I scanned using MSE or Malwarebytes, more registry keys and files were found to be infected, but they are not being removed by my software. When surfing using chrome, random popups would open in IE. I looked in processes and found "a.exe" to be running, which was said to be part of the infection by MSE. I ended it, and it hasn't recurred. However, now when I run Malwarebytes I get more registry and file infections. Nothing seems wrong with my laptop right now but I know the problem is still there. I'm too scared to edit my registry.

TimW · Nov 2, 2010

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this aother user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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Trojans that no AV software can remove

floral Private E-2

Attached Files:

ark.zip

Attach.zip

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member