umm,i need help and also hello

K1man · Jul 6, 2009

ummm hi, im new ta this forum (i like ta type this way)

anyways, i've picked up one heck of a trojan, and my spybot won't show up, but the SD-resident thing is up, firefox keeps crashing everytime i start it (i believe it has somethin ta do wit the trojan), and malwarebytes doesn't even start, i've tried some things on this forum and they don't work, sorry if you guys have heard it before but i need help

and no i don't put porn or illegal progs on ma comp,i just visited a webcomic site and got a trojan (wiawow32 ta be exact)

dr.moriarty · Jul 6, 2009

Welcome to MajorGeeks, K1man

Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First. If TDSSserv is not found, just continue on with the READ & RUN ME.

TDSSserv Non-Plug & Play Driver Disable

READ & RUN ME FIRST. Malware Removal Guide

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated, our system works the oldest threads FIRST.

Click to expand...

TeeCee · Jul 6, 2009

Welcome to MG K1man :wave I hope you get your machine all sorted out, as this is the bestest place, for sure... Be sure to check out the rest of the forum... Good to have ya!

rustyjack · Jul 7, 2009

Welcome to the forums you should get sorted here !

He Lives · Jul 7, 2009

:waveGreetings,

From a newbie,Have a nice day.

KathyM · Jul 7, 2009

:wave and welcome to the best puter forum around!!

wildwolf220 · Jul 8, 2009

:wave and welcome to MG's..

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umm,i need help and also hello

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KathyM Master Sergeant

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