Unable to connect to DB after cleaned up?!!

Discussion in 'Malware Help (A Specialist Will Reply)' started by Aloevera, Mar 10, 2006.

  1. Aloevera

    Aloevera Private E-2

    Hi,

    I've been affected by SpyFalcon and some others malware i'm not sure of. After gone though clean up process in READ & RUN sticky, it seems one of my program that need to connect to DB in the server doesn't work. When trying to get data it said couldn't find the server and connection cannot be established. I am not sure I may have deleted some files that causing this problem. :rolleyes: The DB program is called ObjectStore. If anyone have any idea please let me know. I really need to get this back on to do some work. Thanks in advance. :eek:

    Also, after running all the clean up program then run BitDefender and Panda ActiveScan. I still find some malware in the system. I have attached the txt file and HJT file. Please help me get rid of it. Thanks.
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Majorgeeks!

    The log for Bitdefender that you posted is only a log summary and is not useful to us. If you followed the instructions in step 6 you would have gotten the full log showing what was found and where it was found. This would have been an html file in text format.

    Did you add al those entries to your Hosts file? They seem more like malware and standard practices are to remove ann entries from the hosts file but I wanted to check with you first.

    If you did not add those lines to the host file run the steps below with Hoster. Do they have something to do with ObjectStore?

    Download HOSTER and then follow the below steps.
    • Unzip Hoster to a convenient folder such as C:\Hoster
    • Run Hoster.exe, click Restore Original Hosts and then click OK.
    • Click the X to exit the program
    MessengerPlus! 3 is discussed in step 0 of the READ & RUN ME. We always recommend uninstalling this application because it as infected thousands of people with malware including nasty LOP infections. It is supported by 3rd party malware and can mess you up big time.

    Also look in Add/Remove programs for the below and uninstall if found.
    Cashbar
    cashdeluxe
    Seaside Sunset ScreenSaver
    Tibs cashdeluxe

    Do you know what these next two processes are? Do they have something to do with ObjectStore?
    F:\Asis1v11\BIN\tool\AprMonitorLicense.exe
    O23 - Service: SDDServerService - Amtec - F:\Asis1v11\BIN\SDDServerService.exe

    Why are you running without an antivirus and without a firewall?

    You have some password stealing trojans installed. You are strongly advised to do the following immediately:

    1. Disconnect infected computer from the internet and from any networked computers until the computer can be cleaned.

    2. Call all of your banks, credit card companies, financial institutions and inform them that you may be a victim of identity theft and to put a watch on your accounts or change all your account numbers.

    3. From a clean computer, change *all* your online passwords -- for email, for banks, financial accounts, PayPal, eBay, online companies, any online forums or groups you belong to.

    Do NOT change passwords or do any transactions while using the infected computer because the attacker will get the new passords and transaction information.


    I need some feedback on the above before was continue?
     
    Last edited: Mar 10, 2006
  3. Aloevera

    Aloevera Private E-2

    thanks chaslang,

    i am running bitdefender again to get full log file, sorry for this.

    i'm checking those host right now. ObjectStore is used to connect to local DB not via internet.

    I will run Hoster and remove MSN once bitdefender finished.

    I don't see any of those program in Add/Remove programs.

    F:\Asis1v11\BIN\tool\AprMonitorLicense.exe
    -- this one is part of my program which is safe (i installed it)

    O23 - Service: SDDServerService - Amtec - F:\Asis1v11\BIN\SDDServerService.exe
    -- this one also part of the program.

    The infected computer is connecting to internet via server computer which i believe already have firewall. and anti-virus make my computer run very slow :(

    As you suggested, I will disconnect the infected computer once it finished running bitdefender. Is this very serious??? :rolleyes:

    I have changed online bank password, emails, etc.

    Thanks alot for your help. I will post new log files in a min.
     
  4. Aloevera

    Aloevera Private E-2

    Here my new log file and HJT file.

    Can we tell when we have been affected by this password stealer program?

    thanks again for your help.
     

    Attached Files:

  5. Aloevera

    Aloevera Private E-2

    i'm sorry but i did follow the step 6 but i'm getting the same format txt file i think :confused:
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    If you slowly follow exactly word for word what it says there in step 6 you will not get a standard text summary like you are posting. You will get an html file (with a .txt extension) and it will contain more than just a summary. A summary only give virus names but does not say in what files or folders they were found.

    You do notice however that your log this time is significant smaller which means all the previous issues mentioned where (or are ) now fixed.

    All those O1 hosts lines are still in your log. Did you run Hoster? Are those lines related to some of this software you are using????
     
    Last edited: Mar 10, 2006
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    It is not MSN!!!! It is not Microsoft software. It is Messenger Plus, which is a third party addon to use with MSN Messenger. But it is sneakware (tries to pull the wool over your eyes and tricks you into installing malware).

    Every computer on a network should still have a firewall and even more important its own AV. Things can spread behind your server firewall among the other computers. And if someone installs anything on a PC that has a virus in it, obviously with no AV you have no protection and all PCs can get infected especially if drives or folders are shared.

    Yes! That is the reason for the warning. It is better to be safe than sorry.

    From a different and hopefully uninfected PC???????

    Since you have no firewall or AV, any PC in your network could have the same problems. And note, some of these kind of trojans even sneak past some AVs and firewalls. Sometimes this is because the software is not kept up to date, or Windows Updates are not maintained, or a user simply does something that they should not do.
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Make sure viewing of hidden files is enabled (per the tutorial).

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
    O4 - HKLM\..\Run: [SS1HelperStartUp] F:\PROGRA~1\SEASID~1\SS1HEL~1.EXE /partner SS1
    O4 - HKLM\..\Run: [6fc2aaee.exe] F:\WINDOWS\System32\6fc2aaee.exe
    O4 - HKLM\..\Run: [sysvx] F:\WINDOWS\sysvx_.exe
    O4 - HKLM\..\Run: [rscn] F:\WINDOWS\System32\bum73.exe ymmud
    O4 - HKLM\..\Run: [sachost] F:\WINDOWS\sachostx.exe
    O4 - HKLM\..\Run: [intell321.exe] F:\WINDOWS\System32\intell321.exe
    O4 - HKLM\..\Run: [gimmysmileys] C:\\gimmysmileys1.exe
    O4 - HKCU\..\Run: [CashFiesta] F:\Documents and Settings\AP100N01\My Documents\Cashfiesta.exe
    O4 - HKCU\..\Run: [6fc2aaee.exe] F:\Documents and Settings\AP100N01\Local Settings\Application Data\6fc2aaee.exe
    O4 - HKCU\..\Run: [Windows update loader] C:\Windows\xpupdate.exe
    O4 - HKCU\..\Run: [WinMedia] F:\WINDOWS\System32\vxgamet4.exe2560.exe
    O4 - HKCU\..\Run: [Shell] "F:\Program Files\Common Files\Microsoft Shared\Web Folders\ibm00001.exe"
    O16 - DPF: {D6FCA8ED-4715-43DE-9BD2-2789778A5B09} - http://nprotect.ini3.com/nProtect/KeyCrypt/npkcx.cab
    O20 - Winlogon Notify: access98 - access98.dll (file missing)
    O20 - Winlogon Notify: App Management - F:\WINDOWS\system32\olbccp32.dll (file missing)
    O21 - SSODL: SysTray.Exgl - {636821FC-6F5C-2f1b-B164-E67214F678E2} - (no file)
    O21 - SSODL: DCOM Server - {2C1CD3D7-86AC-4068-93BC-A02304BB8C34} - F:\WINDOWS\System32\dcom_14.dll (file missing)

    After clicking Fix, exit HJT.
    Boot into safe mode and use Windows Explorer to delete
    (some may not be found):
    F:\PROGRA~1\SEASID~1 <--- this is the Seaside Sunset ScreenSaver folder. Delete the whole folder
    F:\Program Files\Common Files\Microsoft Shared\Web Folders\ibm00001.exe <--- delete all files in this folder that begin with ibm000. There may be multiple .EXE files and some .DLL files.
    F:\Documents and Settings\AP100N01\My Documents\Cashfiesta.exe
    F:\Documents and Settings\AP100N01\Local Settings\Application Data\6fc2aaee.exe
    F:\WINDOWS\System32\6fc2aaee.exe
    F:\WINDOWS\System32\bum73.exe
    F:\WINDOWS\System32\intell321.exe
    F:\WINDOWS\System32\vxgamet4.exe2560.exe
    F:\WINDOWS\system32\olbccp32.dll
    F:\WINDOWS\System32\dcom_14.dll
    F:\WINDOWS\sysvx_.exe
    F:\WINDOWS\sachostx.exe
    C:\Windows\xpupdate.exe
    C:\\gimmysmileys1.exe

    If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

    Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.
    Now run Ccleaner (installed while running the READ ME FIRST)
    .

    Now we need to Reset Web Settings:
    1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
    2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
    3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.
    Now reboot in normal mode and post a new HJT log.

    Make sure you tell me how things are working now.

    Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.
     
  9. Aloevera

    Aloevera Private E-2

    here is my new hijackthis file.

    i have also run Hoster already. and yes i changed all password from another computer but it's in the same network so i'm not sure how save that could be :confused:

    i have a design program which start up automatically when log in (it is my company program). this is the one that having problem connecting to DB on the server. I've noticed that it is frozen when loads up now and hang. i'm not sure what happen.

    i appreciated all your help and sorry if i didn't do anything correctly. i am not very good with this stuff :rolleyes:
     

    Attached Files:

  10. Aloevera

    Aloevera Private E-2

    btw, i couldn't find any files/folders that you told me to delete by windows explorer :confused:
     
  11. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Everything I gave you to do is still in your log! It does not appear to me that you are remember to click Fix in HJT. Either that or one of two other things are the problem:

    1) you do not have proper permissions (like Admin) to make the changes

    2) something (like any malware prevention tool) is blocking the changes.

    Note: I also thing the O1 hosts lines are related to the software you are using. You better double check. Not sure why the would put all those jibberish characters in there but notice how a couple lines contain text similar to your programs:
    O1 - Hosts: 192.9.200.121 asis4-01 # ±ÏÀÞ FA¿ÌÄiŽ–j
    O1 - Hosts: 192.9.200.131 asis2-01 # ±ÏÀÞ FA¿ÌÄiŽ–j

    Are those IP address being shown part of your network?
    How many PCs on the network?

    Run the below on the PC that you use to change passwords (attach the two logs but make sure you make a point of reminding me that these are for the OTHER pc)

    Using GetRunKey
    Running Ewido Anti-Malware
     
  12. Aloevera

    Aloevera Private E-2

    I am sure that i have clicked fix in HJT but don't know why it wouldn't go away :rolleyes:

    I will check the permission now. I'm not familiar with network set up and I didn't set this network up myself but I will try to explain to get you some picture please bare with me.

    The affected computer is a client to main server. There are approximately 7 computers in the network including the main server. I believe those IP address are network set up. The Asis thingy is part of the design program i was talking about which there are about 3 computers that installed this design program and the program has been installed from a software company and required licensed to run. I cannot format nor delete any part of the program (and i don't intend to cause the program is very expensive and it's company's property).

    I think the unreadable characters maybe in japanese or something and my computer couldn't recognise it since the program is originally create by Japanese company.

    The affected computer itself has 2 partitions harddrives C: and F: it was affected by the malware while running on F: drive.

    I will now run those programs u given to me on another computer which i used to change password. And I will run hijackthis again on the affected computer just to be sure.

    I will post the new log file soon (about an hour - need to go to lunch :) )

    I hope this will give u some picture of my network system. Thank you again for ur time.
     
  13. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Do you have Administrator priviledges? If not, you may not be able to do the changes.

    If yes you are the Admin, after trying to use HJT to fix those items again, if they still appear, we will have to terminate or uninstall all active malware tools and then repeat the steps. There is also possibility that malware itself has changed registry editing permissions and that this is blocking the changes.
     
  14. Aloevera

    Aloevera Private E-2

    hi,

    i've logged in as administrator and gone through those steps again. Here is the new hijackthis file.

    I have not yet able to run ewido on the other machine that i used to change password cause it is being use by other people. I will do that once i have a chance.

    thanks
     

    Attached Files:

  15. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Big difference now! Huh? ;)

    Now it is clean!

    How are things working now with all those baddies cleaned up?
     
  16. Aloevera

    Aloevera Private E-2

    yeah i noticed that my log is much smaller :)

    now i'll wait to scan my others pc on the network just to be sure it's not hiding somewhere and waiting to come back!
     
  17. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes you really need to scan all of your PCs. The ibm000xxx stuff, sachostx, and sysvx_.exe stuff are real bad thinsg to have on your PC as I told you about passwords being stolen.

    Read this:
    http://www.liutilities.com/products/wintaskspro/processlibrary/sachostx/

    sysvx_.exe is the same trojan as sachostx.exe

    also see:
    http://www.liutilities.com/products/wintaskspro/processlibrary/ibm00001/

    And xpupdate.exe spreads over network shares. See the below:
    http://www.sophos.com/virusinfo/analyses/w32rbotqe.html
     
  18. Aloevera

    Aloevera Private E-2

    Now, I've done reset system restore :)

    Still having problem connecting to DB but i guess i have to ask the software company to fix this. Must have been malware mass up some of the files :rolleyes:

    Anyway, thanks alot for your time to help me out.

    I will post logs for other pcs soon. please bare with me :)
     
  19. Aloevera

    Aloevera Private E-2

    is this mean i am save to use online banking again on this pc???? :confused:

    i'm quite scare now :(
     
  20. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes that would be best!


    You're welcome. Did you see message number 17 I just posted at the same time as you.
     
  21. Aloevera

    Aloevera Private E-2

    yes i did and did read the articles thanks :)

    Can i do internet banking on this fixed pc?? would it be safe now???
     
  22. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Right now I would be very careful about that. You (and anyone else using the PCs) should check with there financial institutions and credit card companies for any strange activity. Run Ewido on the PC just cleaned too!!!!

    And as I pointed out with stuff in message # 17. You other PCs on the network could be infected. The only way to know is to check them.

    You should run scans on ALL PCs. You could start with Ewido on all of them. Also look for youself at the Ewido log. Look for any of these trojans. You could even look at HJT logs on them to compare to the one we just cleaned. However do not start posting HJT logs for each one in this thread (at least not yet). It could get very confusing handling a bunch of PCs that way.
     
  23. Aloevera

    Aloevera Private E-2

    hi,

    This is the log files from running GetRunKey and Ewido on the PC that I used to change my passwords. It seems to be clean :)

    Now, i'm running Ewido on every PC in the network. If i find anything serious i'll let u know.

    Just some points though, I find that after cleaned up the affected PC. It seems to be working very slow at the start up (slower than what it used to be) and sometimes explorer just couldn't find the page and I have to close the blowser and open up again to get it working.

    Is there something i miss??? :confused: cause log files are clean.

    Thanks
     
  24. Aloevera

    Aloevera Private E-2

    log files sorry forgot in the last post
     

    Attached Files:

  25. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I see this PC at least has an antivirus installed! ;) Looks clean from these snapshots.
     
  26. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Not sure what could be causing that. Since it still had no AV or firewalll and since we removed a load of malware, it should startup faster.

    Try getting and Ewido log on it too. Let's see if anything else is hiding. Then also run the below and attach the log.



    Download Blacklight Beta
    • Hit I accept. It will take you to download page.
    • Download blbeta.exe and save it to the Desktop.
    • Once saved... double click blbeta.exe to install the program.
    • Click accept agreement and Click scan
      This app too may fire off a warning from antivirus. Let the driver load.
      Wait for it to finish.
    • If it displays any items...don't do anything with them yet. Just hit exit (close)
    • It will drop a log on Desktop that starts with fsbl....big number
    Please post contents of log.
     
  27. Aloevera

    Aloevera Private E-2

    hi,

    I downloaded Blacklight but i couldn't install it. Once i double click .exe file, it said that "F-Secure Blacklight was unable to acquired necessary privilages."

    Btw, after trying out several log in it seems that when i log in as administrator or using different harddrive ie. C: it doesn't seem to be that slow. Only when i log into drive F: (affected drive) and using user log in that is not administrator. :confused:
    I am guessing that maybe it due to auto loads up program which is required connection to database (as this program is not unable to connect due to malware screw it up) What do u think?

    thanks alot for your time.
     
  28. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You need to be Admin to run Blacklight!

    What do you mean by "log into drive F"? Do you have multiple boot partitions?

    If the problems only occur on certain user accounts and not others then it is more than likely a difference between what software applications you run for each user account. While each user account on a PC can be affected with malware differently, there are also some malware problems that can impact all accounts.

    Which user account have we been cleaning? Is it an account with Administrator priviledges? Right now my best guess is that you have some kind of software or hardware issue not malware.
     
  29. Aloevera

    Aloevera Private E-2

    i was logged in as Administrator :) it just keep giving me the same error. :confused:

    anyway, don't worry about it. i agree with u that i have some software problem. i will have to look into programs install in the pc now.

    thanks alot for all your help :) i've learned so much!

    no doubt this is the best support forum i've seen! :)

    cheers!
     
  30. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. When you finally get it worked out, come back and tell us what the problem was.

    If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

    After that, you should work thru the below link:

    How to Protect yourself from malware!
     

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