unable to remove win32.autorun.tmp....

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this aother user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
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Hi there. Let me just step in and ask a couple questions.

If you are saying you have followed ALL of the directions, then why have you neglected to attach logs like we request? We can indeed help, but without the logs it is impossible I am afraid.

You should not be trying to delete anything on your own!

Yes! The programs you have seen everyone else running, some of which are programs that can remove malware some of which are just scanners, information collectors, which they attach logs from. As stated in the instructions, if something does NOT work, then simply skip that step and move onto the next. So far you have not attached anything, and you were not specific enough for me to know what you ran and what you didn't.

You're most welcome. I know it seems overwhelming, but those instructions are crystal clear, and with our guidance you will get through it just fine. Then the work on removing the malware can begin.

 

For future reference, you should have attached these logs that are requested from doing the Read and Run First instructions:
SAS
MBAM
RootRepeal
ComboFix
C:\MGLogs.zip.

Good to know you are fixed. Let's hope there isn't a next time.