Unusual Issues with my Win7 Dell Laptop. Can you help ?

Welcome to Major Geeks!

May be a problem with your Windows installation and could be big trouble, however to rule out malware, you really need to do all of the below and attach the requested logs. Without the logs, we do not have proper information on what is going on with your PC.


Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
​

 

Ignore RootRepeal for now.

Since your Desktop folder is located on the same drive as your Windows installation, you can save MGtools.exe to your Desktop and run it from there. Make sure that you have UAC disabled and also make sure you use Run As Administrator as specified in the instructions.

 

What malware problems are or were you having?

All I see is that you have been installing and still have installed, way too many security applications. Apparently you did not read the beginning of the READ & RUN ME. You have all of the below and based on your logs, there have been others too:

Ad-Aware
CA Yahoo! Anti-Spy (remove only)
Norton Internet Security
Panda Cloud Antivirus
Spyware Terminator

And I still see part of PC Tools running too.

 

Also you appear to be download more and also cracks!!!

Code:

"C:\Users\Mark\Desktop\"
esetsm~1.exe  22 Apr 2010     2672312  "esetsmartinstaller_enu.exe"
kasper~1.txt   9 Apr 2010          23  "Kaspersk2 IS 2010 Key.txt"
kis900~1.exe   9 Apr 2010    78820608  "kis9.0.0.736en-uk.exe"

 

I think you have you message wrong. Combofix probably said something like:

"system cannot find the file whitedir01"

And this is just a problem with the running of ComboFix and not an issue.

Not a good thing to do before others are completely uninstalled. It can cause more harm than good. Just having them installed at the same time can cause issues within the registry and within security center. It does not matter if they are running at the same time.

Your logs were all clean.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!