Very stuborn problem.

Hello, and thank you for taking the time to read this.

Recently we had a problem arise on our computer, to the best of our knowledge it was the virus System Fix. My wife thinks that she may have gotten it while the computer was updating. She said that a window popped up asking to update something and that she clicked yes. As soon as this happened the computer bogged down with windows telling her to DL the System Fix. She did NOT do this.

All of our files vanished along with the Start Menu and Quick Launch. We immediately started looking into the issue on another computer and following directions as close as we could. Every time we DL'ed an Anti-virus (EX: Malware, Spybot, AVG...) they would not work. Finally we ran Trend Micro, along with a few programs listed on your forums (the ones dedicaded to retrieving files and menu items) and this seems to have beat the virus, however now we are having a redirection issue and nothing on your forum seems to help (no doubt I am not running things properly).

Also, another problem seems to be that we do not feel like our Anti-Virus programs are working properly. First, we use WebRoot (which let the System Fix in in the first place), however after removing that virus (if it is truly gone) I reinstalld WebRoot. Now it runs for a few seconds then claims that there are no threats, or it goes back to the installation page. AVG, Spybot, AdAware, and MalWare claim that our system is clean however, clearly, it is not.

I have exhausted all my resources on this so its time to turn to the professionals. Any help would be greatly appreciated.

THANKS!

 

Thank you for a timely response.

Because I am initially here for a redirection problem I clicked on said link and tried to follow the steps with the following results:

STEP 1
Flushed the Java Cashe
Flushed the FireFox Cashe (could not find a 'Private Data' but cleared out all history)
Flushed Internet Explorer Cashed (could not find 'delete files' or 'delete all offline content' but deleted all history)
Flushed DNS cashe
--Result: Did not take care of problem

STEP 2
Reset modem/router
--Result: Did not resolve problem

STEP 3
DL'ed GooredFix and tried to run.
--Result: GooredFix – specialist Removal Tool has stopped working

STEP 4
Attempted to run TDSSkiller with no success even after changing the name. Ran fixTDSS which brought up a window stating that 'there was something suspicious but the MBR seemed fine and that repair was not complete' (not quoted properly and the computer restarted before I could save the text). Upon restart the computer ran the TDSSkiller which found a threat and 'cured' it.
--Result: Redirection problem seems fixed.
Attaching log.

Do I continue from here?

 

OK, thanks. When I run TDSS again it shows two items but they do not look at all like what you have listed. How do I know if i am deleting the right thing?

 

TDSS Log.

 

So sorry that it is taking me forever to do this, I work alot and I'm not the only user on this computer.

I think that I ran through everything leading up to and including running SuperAntiSpyware. I ran it and it found some coupon bar thing which I did take off the computer, but I cannot find any logs to attach.

Are there any and do I need to?
Thanks.

 

Ok, again thank you for you time and appologies for how long this is taking.

I though things were going well on my cleanup process (if lengthy) until a couple days ago when the computer black screened. I had no way of contacting MajorGeeks because while the computer would start up in Safe Mode it would not do so in Safe Mode with Networking. Things got a bit out of hand and with certain users having a dire need for computing a System Recovery was done so...

Here I am wondering how to determine if my problems will have ceased or not?