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Welcome to MajorGeeks!

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and then attach the requested logs to your next reply when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.
• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes, you could use a flash drive too, but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run RogueKiller, Malwarebytes, HitmanPro and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

* Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated - our system works the oldest threads FIRST.
​

 

Please read this:
How to attach items to your post or view How to Attach Items: the Video.

 

Is this clear?

 

Code:

[b][u]Step 4: Do You Still Have Problems[/u][/b]
[list]
[*] [b]Yes, I’m still having problems[/b][list]


   [*][color=darkred][b]DO NOT[/b][/color] run the READ ME again!!!! And [color=darkred][b]DO NOT[/b][/color] move on to Step 5 below!!! Please just attach your logs as given below and tell us what problems you are still having.
    [*] [color=darkred][b]PLEASE ATTACH ALL REQUESTED LOGS[/b][/color] whether the find anything or not!!!!! We must check that proper updated versions were run.
    [*] If you do not already have a thread started, start a new thread otherwise post the following in your original thread. [color=darkred][b]Clearly describe in detail the problems you are having[/b][/color] and how long ago they started. Think about what you were doing at the time.[list]
      [*]  Now you need to attach (See: HOW TO: Attach Items To Your Post ) ( Or View: How to Attach Items to Your Posts) the below logs created while running the above scans.[b][list]
          [*] RKreport[1].txt from RogueKiller
          [*] Malwarebytes' Anti-Malware log
          [*] TDSSKiller log
          [*] HitmanPro log
          [*] MGlogs.zip - normally it is C:\MGlogs.zip - [color=red]only attach this log from MGtools.exe DO NOT attach any logs seen in the MGtools folder.[/color][/b][/list][/list][/list][/list]

PS: Linkable links supplied by TimW